Job Title & Specialty Area: Absence Management Specialist
Department: Human Resources
Location: Dallas
Shift: Mon - Fri, 8A - 5P
Job Type: Remote, with onsite requirements as needed
Why Children’s Health?
At Children’s Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

SUMMARY:

Supports the Absence Management business objectives in handling complex claims. Negotiates, facilitates and monitors successful return to work of employees within appropriate disability guidelines, in a safe and timely manner. Determines specific physical tolerances and vocational skills required for particular employment positions; assists leaders with employee competence decisions for individual positions; contacts leaders to gather specific job site/employment information and prepares related reports documenting results; assists with job site modification and/or obtains necessary adaptive equipment; ensures medical, legal and accreditation standards are maintained.

WORK EXPERIENCE

• At least 5 years of related experience managing occupational and/or non-occupational injuries required
• Experience working with employees on accommodations related to pregnancy, disability and other related requests preferred

EDUCATION

• Four-year Bachelor’s degree or equivalent experience required
• Graduate or professional work or advanced degree; or equivalent experience preferred

NON-MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• Meet patient and patient family needs; take responsibility for a patient’s safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers’ and own organization’s needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one’s time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  A Place Where You Belong
  We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

• Facilitates early intervention and timely return to work (RTW) for employees for occupational events.
• Manages daily incidents as reported thru Safelink and First Report of Injury. Participates in the Daily Safety briefing (DSB) updating the organization on occurrences and DART information.
• Oversees claims management by our TPA and Medical Management vendor to ensure timely and accurate responses in management of claims.
• Obtains work status reports from Approved Medical Providers, Third Party Administrators and/or Occupational Health following each visit
• Provides guidance on benefit plan requirements and definitions to leaders, employees, and vendor.
• Attends bi-weekly and as needed claims discussions and escalates complex questions/concerns to Absence Management Manager and/or Director.
• Communicates with employee and leader on claim progress and return to work estimates. Identifies modified duty assignments within the employee’s department or outside if needed.
• Provide written documentation for each employee interaction during the return to work process
• Responsible for time keeping and payments (ATP review) of all injured employees off work or during modified duty.
• Responsible for maintaining payments and expenditures related to Safe@Work including reserves, invoices, and funding of cash account for TPA.
• Responsible for activities associated with OSHA reporting and tracking that occur weekly, monthly, and yearly.
• Collaborates with Safety and Occupational Health to verify accuracy of OSHA incidents and ensure appropriate reporting on the OSHA log.
• Provide back-up support disability and Accommodations responsibilities when needed
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast paced environment
• Utilizes effective problem-solving skills around common issues that may arise in returning an employee back to work
• May conduct educational sessions on Safe@Work with Team Leads/Managers/Directors
• Offers ideas and suggestions for continuous RTW process improvement
  How You’ll Be Successful:Other information: