JOB SUMMARY

Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications, job aids and procedures. Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

QUALIFICATIONS

Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred.
Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred.
Job Type: Contract
Pay: $23.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• HR Admin: 3 years (Preferred)
• Payroll/payroll software: 2 years (Preferred)
• Workday software: 2 years (Preferred)
• Microsoft Office: 3 years (Preferred)

Work Location: In perso

1. Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training. Serve as liaison between HR and COE’s.
2. Offer a high touch client experience and maintain a high level of professionalism at all times. Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. Ensure necessary follow-up to improve client satisfaction.
3. Perform pay related calculations relating to pay adjustments. Understand and analyze paychecks to answer pay related questions.
4. Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems.
5. Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable).
6. Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems.
7. Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP’s and Knowledge Articles. Participate in department training needs as necessary.