THE ACC LIVERPOOL GROUP OPERATES THE CITY’S WATERFRONT EVENT CAMPUS – THE INTERCONNECTED M&S BANK ARENA, ACC LIVERPOOL AND EXHIBITION CENTRE LIVERPOOL - AS WELL AS TICKETING AGENCY TICKET QUARTER AND THE PULLMAN LIVERPOOL HOTEL. PLAYING A LEADING ROLE IN SHINING A SPOTLIGHT ON LIVERPOOL, WE HAVE SUCCESSFULLY STAGED A WIDE ARRAY OF NATIONAL AND INTERNATIONAL EVENTS, FROM SHOWS AND CONVENTIONS, BUSINESS GATHERINGS TO EXHIBITIONS, DEVELOPING OUR OFFER OVER THE LAST DECADE TO THAT OF A WORLD-CLASS PROVIDER OF VENUE AND EVENT SERVICES.

At the heart of our success is our people. We foster a culture that values individuality, creativity and collaboration – where every voice is heard, and every idea has the potential to make a difference. Reflecting this approach, we refer to our HR function as the People Team, underscoring our commitment to putting people first.
We are now looking for a passionate and proactive People Advisor to join our high-performing team. This role offers an exciting opportunity to work in partnership with managers across the organisation, providing expert guidance on a range of people-related matters and supporting best practice in employee relations, engagement, and development. You’ll play a key role in helping to shape a positive, inclusive and high-performing workplace culture across The ACC Liverpool Group.

KEY RESPONSIBILITIES:

• Provide specialist advice and guidance on all People policies, procedures, and processes.
• Support managers at all levels with employee relations matters, including absence management, disciplinary procedures, grievances, performance management, restructures and TUPE transfers. For context we currently have 165 permanent employees, and we host a pool of circa 50 casual workers.
• Advise on contracts of employment, terms and conditions, and employment law to deliver effective people solutions.
• Act as the first point of contact for sickness absence management, arranging occupational health appointments and coaching managers through attendance review meetings.
• Lead the administration and processing of various forms of leave, ensuring compliance with policies and legal requirements.
• Develop and maintain systems for reviewing casual worker hours, overtime usage, and IR35 compliance to mitigate risks.
• Conduct exit interviews, analyse data, and implement improvements to enhance employee retention.
• Prepare and deliver insightful People reports on key metrics such as sickness absence and turnover.
• Design and deliver training on People policies and procedures to managers and employees.
• Support diversity and inclusion initiatives, monitor progress, and contribute to reporting on workforce statistics.
• Manage People-related content on the intranet, ensuring up-to-date and accessible information for employees.
• Oversee the appraisal process, competency monitoring, and apprenticeship experience improvements.
  We are looking for someone with a strong knowledge of employee relations, employment law, and People policies. You should be confident in advising managers, handling sensitive employee matters, and implementing process improvements. If you are proactive, detail-oriented, and passionate about creating a positive employee experience, we want to hear from you!