Home Instead®
Recruitment, Training and Engagement Coordinator Job Description
2569871 Ontario Limited dba Home Instead

EDUCATION/EXPERIENCE REQUIREMENTS:

· College degree preferred
· Two years of related business experience or an equivalent combination of education and work experience may be considered
· Must possess a valid driver’s license

KNOWLEDGE, SKILLS AND ABILITIES:

· Must have an understanding of and uphold the policies and procedures established by 2569871 Ontario Limited dba Home Instead, (d.b.a. an independently owned and operated Home Instead franchise)
· Must demonstrate excellent oral and written communication skills and the ability to listen effectively
· Must have the ability to work independently, maintain confidentiality of information and meet deadlines
· Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
· Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
· Must demonstrate knowledge of the senior care industry
· Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
· Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
· Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
· Must present a professional appearance and demeanor
· Must have the ability to operate office equipment
· Must be patient and congenial on the telephone
· Must have computer skills and be proficient in Excel and Word
· Must have the availability to work evenings or weekends as required
· Must have the ability to perform duties in a professional office setting
· Must have the ability to work as a part of a team
· Must demonstrate excellent organizational skills
Job Type: Full-time
Pay: $23.00-$24.00 per hour
Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care

Education:

• DCS / DEC (required)

Experience:

• Human resources: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

WORK DAYS FOR THIS ROLE IS SUNDAY TO THURSDAY

Objective:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of Care Professionals. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of Care Pros in order to provide the highest quality service to clients.

PRIMARY RESPONSIBILITIES:

· Reflect the core values of 2569871 Ontario Limited dba Home Instead, (d.b.a. an independently owned and operated Home Instead franchise).
· Answer each employment inquiry in a friendly, professional and knowledgeable manner.
· Develop and implement new recruitment strategies online and within the community.
· Schedule and conduct applicant interviews in an efficient and professional manner.
· Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Pros.
· Create and maintain all employment records and all other employment related documents.
· Schedule and conduct Care Pro orientation and all training including training required to meet Home Instead® Standards and additional optional training.
· Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
· Schedule and conduct Care Pro annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
· Work in partnership with the Scheduling Department to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
· Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
· Prepare and publish the monthly newsletter within the deadline
· Evaluate and update all orientation and training materials as needed
· Plan and successfully execute all Care Pro meetings
· Monitor compliance for local and federal labour and safety laws.
· Maintain regular attendance at the office to execute job responsibilities
· Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
· Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

SUPERVISORY RESPONSIBILITIES:

· This position will be responsible for overseeing all of the functions performed by the Care Pro staff