POSITION OVERVIEW:

The HR Assistant & Reception Support is critical to the effective functioning of the Family Health Team in both Chatham and Wheatley. This position requires excellent administrative support skills, an ability to work in a fast-paced, changing environment and strong interpersonal skills to work with patients and interdisciplinary health care providers. This role will provide HR support in various areas, including recruitment, onboarding, employee relations, payroll and employee recognition programs/events. This position will also provide reception support to the Wheatley office a minimum of 2 days per week to book appointments, greet patients, conduct telephone follow-up, and a variety of other office tasks.

QUALIFICATIONS AND COMPETENCIES

• Post-secondary education and/or relevant education and experience in a related field such as business administration.
• Completion of Medical Secretary Course (medical terminology, pharmacology) is an asset.
• Proficiency in computer applications: Windows, Microsoft Office programs, Emai and Internet Research.
• Demonstrated planning, organization, problem solving, research and analysis, written and oral communication, and conflict resolution skills.
• Proven participatory work style; ability to work independently and with a team (e.g. ability to work effectively with all members of the health care team.
• Ability to learn and work with electronic scheduling/booking system.

ROLES AND RESPONSIBILITIES OF HUMAN RESOURCE ASSISTANT:

• Provide support with recruitment, onboarding, and training.
• Responsible for processing payroll.
• Coordinate employee recognition and rewards program.
• Maintain employee records and ensure accuracy and confidentiality.
• Assist with development and implementation of HR policies and procedures.
• Support employee engagement initiatives and assist with employee communications.
• Perform other duties as assigned in the interest of efficient HR operations of the FHT.

ROLES AND RESPONSIBILITIES OF RECEPTION SUPPORT:

• Greet and register patients in a professional friendly manner.
• Assist NP/Dr. during patient assessments.
• Answer multi-line telephone system.
• Manage booking/referral processes for the FHT/NP/Dr.
• Build and maintain NP/Dr. schedules.
• Process correspondence, drafts replies, filing, faxing and process other routine tasks.
• Assists with coordinating FHT meetings, including processing of minutes, distribution of meeting agendas and materials.
• Assists in the development and production of internal communications and public relations materials.
• Maintains confidentiality of all data and information.
• Performs other duties as assigned in the interest of efficient operations of the FHT/NP/Dr. office.
• Open/sort/route incoming mail.