JOB SUMMARY:

This position is responsible for the day-to-day management of employee personnel changes, edits, and corrections, and the resolution of employee personnel issues. This position is responsible for the oversight of the HR Ticket System and ensuring tickets are accurately resolved and closed in a timely manner.

QUALIFICATIONS:

Education: Bachelor’s degree in human resources or business administration, or equivalent work experience.
Experience: Candidate should possess working knowledge of human resources in a relevant field preferably (Home Health, MLTC, Medicare and Medicaid industries) and be able to demonstrate experience (minimum 2 years) as an HR Generalist and/or HR Specialist.

JOB KNOWLEDGE:

o Excellent knowledge of employment legislation and regulations
o Thorough knowledge of human resource management principles and best practices.
o Diligent and firm with high ethical standards
o Business acumen partnered with attention to the human element
o Knowledge of data analysis and reporting
o Excellent organizational and leadership skills.
o Outstanding communication and interpersonal skills
o Solid understanding of the company’s vision and mission and how to link this into direct application of methods and plans to accomplish corporate strategies.
o Exercise independent judgment within policy and procedure guidelines established by the company

RESPONSIBILITIES:

• Monitor the HR Ticket System:
  o Address and resolve issues in a timely manner

o Disseminate issue resolution to the proper Subject Matter Expert as necessary (eg; Payroll, Benefits, etc.)

• Educate employees on proper Human Resource Information System (Dayforce) usage – both employees and managers

o Oversight of timekeeping – issue reminders to managers for pending time approvals
o Assist employees with time punches

o Assist employees with lockouts and access issues

• Responsible for the day-to-day administration of personnel record changes, corrections, and edits, including but not limited to:

o Process all approved compensation changes
o Track all referral bonuses

o Monitor, adjust, correct organization hierarchy and reporting structures

• Execute special projects as assigned
• Assist human resources team with other responsibilities as needed

OTHER RESPONSIBILITIES:

• Maintain integrity, honesty and accuracy in the representation of the company, while adhering to all Federal, State and company guidelines
• Perform other related duties as required.
• Be part of team efforts and/or project lead for company initiatives as needed