JOB SUMMARY:
To act as first point of contact for the HR function. Support and advise line managers and employees on all aspects of the employment life cycle i.e. recruitment, pre-employment, employee relations, policies and procedures, documentation, HR system requirements and general administration.
To respond on volume queries within a controlled timeframe, escalate where necessary and contribute to the overall delivery of a busy HR department.
This role would be suited to a candidate and is seeking administration/entry level experience within a busy HR department.
KEY ACCOUNTABILITIES:
- To work collectively with the HR team to ensure support across all jurisdictions, whilst having the ability to work on their own initiative and ensure that the HR function is viewed as a trusted partner within the organisation. Advise and support Line Management in line with organisational policies and procedures.
- To communicate effectively and efficiently with Line Management and employees on general queries and resolving key transactional issues or operational issues with the support of the wider HR team.
- To assist HR colleagues and line management with key HR activity including scheduling, note taking and ensuring best practice is followed in discipline and grievance meetings
- To respond to Line Management and employee queries via email and telephone within set SLAs
- To produce all documentation related to the employee life-cycle and update HRIS/relevant spreadsheets with accuracy and in a timely manner - New Start/On-boarding, Attendance Management, Maternity, Paternity, Adoption or Parental leave, Flexible Working or contract amendments, employment references, Leaver administration, conducting exit interviews, providing feedback to line management when required and ensuring accurate Leaver information is provided to payroll
- Attend formal/informal meetings as required by way of educating managers and encouraging self-development
- To develop and build upon a trusted relationship with all staff
- Support the management of staff files in line with sensitivity, accuracy and in line GDPR regulations.
- Ensuring accuracy of data entry/ managing HR information on our HRIS system (Itrent) and supporting with report production and data analysis
- To adhere to organisations confidentiality policy at all times when dealing with sensitive employee information.
- To provide accurate information to the payroll department in relation to new starters, contract amendments, absence deductions including OSP entitlements and leavers in a timely manner prior to payroll cut off and prioritise payroll queries.
- To support line management with the monitoring and management of company processes and procedures including attendance management
- Ensuring end-to-end process is followed in line with organisation policies, procedures & Legislation and that relevant documentation is processed and kept up to date, complete occupational health referrals, scheduling and note taking in welfare meetings and absence review meetings and assisting with return to work interviews when required
SKILLS & COMPETENCIES:
Organisational
Strong administrative background
Customer Service
Communication
Ability to juggle a number of conflicting priorities at the same time without having a detrimental impact on service delivery
Diplomacy
SKILLS NEEDED
Human Resource Requirements, Managing Diversity, Communication
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