Act as the internal subject matter expert for the annual performance management cycle, ensuring consistent application of the framework, governance standards and timelines.

Plan and administer the end-to-end performance cycle, including launch, communications, progress tracking, quality checks, calibration support and closure.

Review the quality and completeness of performance documentation; identify rating, objective setting or feedback concerns and escalate topics to the HR Director.

Provide accurate dashboards and status reporting on completion, ratings and review quality, with focused follow-up to Heads of Departments and line managers.

Deliver expert sessions, and one to one coaching on performance related topics.

• Guide managers in developing practical performance improvement and development plans for underperforming employees, ensuring actions, responsibilities and review dates are clearly documented.