Aquazen Services is looking for an energetic, highly personable Customer Experience & Project Coordinator to become the primary customer-facing contact throughout our projects.

We have great plumbers and technicians who know how to get the work done. We're looking for someone whose strength is making sure our customers have an equally great experience while the work is being done.

The Role

Once a project is awarded, you will help take it from sale to mobilization to completion, acting as a friendly and reliable point of contact between our customers, office and field teams.

You don't need to be a plumber. You need to be someone who is organized, proactive, positive and exceptionally good with people.

You will:

• Welcome customers and introduce yourself once a project is awarded
• Coordinate project mobilization and help ensure everything is ready before crews arrive
• Maintain regular communication with property managers and customer representatives
• Provide project updates and follow up on questions or concerns
• Coordinate notices, access requirements, scheduling and other project logistics
• Check in with customers throughout the project rather than waiting for them to call us
• Work closely with our plumbers, supervisors and project management team
• Help resolve smaller customer concerns before they become larger issues
• Follow up after project completion to make sure the customer is happy
• Help collect customer feedback, testimonials and reviews
• Maintain strong relationships with customers after the project is complete
• Identify opportunities where Aquazen may be able to provide additional services

Who We're Looking For

We're looking for someone who is naturally:

Cheerful. Likeable. Organized. Professional. Proactive.

You should be the type of person who can walk onto a project, introduce yourself to a property manager or superintendent, and quickly build a comfortable working relationship.

The ideal candidate:

• Has excellent communication and people skills
• Enjoys speaking with customers and building relationships
• Is naturally friendly, upbeat and approachable
• Is highly organized and good at following through
• Doesn't wait for problems — they proactively check in
• Can professionally handle an unhappy or frustrated customer
• Is comfortable communicating by phone, email and in person
• Can coordinate multiple active projects and priorities
• Works well with tradespeople and understands that field teams are focused on getting the job done
• Takes ownership of the customer's experience

Experience in construction, property management, restoration, plumbing, HVAC, condominium services or another service-based industry would be an asset, but personality and attitude are extremely important to us.

What Success Looks Like

When an Aquazen project is underway, our customers should never be wondering:

"What's happening?"

"Who do I call?"

"When are they coming?"

"Did anyone deal with this?"

You make sure they already know.

Our goal is simple: do excellent work and make Aquazen one of the easiest contractors our customers have ever worked with.

Quality is our mission, your trust is our success.Job Summary

Are you someone who genuinely enjoys meeting new people and discovering what makes them a great fit for a role? Do you thrive in conversations, ask thoughtful questions, and get excited about connecting talented people with meaningful career opportunities? If this sounds like you, this could be the perfect opportunity.

As our HR Coordinator, you'll play a key role in attracting and hiring great people. You'll lead the recruitment process from creating engaging job postings and sourcing candidates to coordinating and participating in interviews, supporting hiring decisions, and delivering a welcoming onboarding experience. Working closely with managers and team leads, you'll help identify top talent while creating a positive, professional candidate experience from first contact through their first day.

As a growing organization, you'll have the opportunity to recruit for a wide variety of roles across engineering, manufacturing, technical service, customer service, and operations, giving you exposure to every part of the business.

This role is ideal for someone who is naturally curious, highly organized, and energized by building relationships. You'll enjoy a high level of interaction with candidates and employees while also supporting a variety of HR initiatives and projects. If you have a passion for recruitment, enjoy interviewing, and take pride in finding the right person for the right opportunity, we encourage you to apply.

Duties

• Coordinate the full recruitment process, including preparing job postings, sourcing candidates, screening resumes, scheduling interviews, participating in interviews with hiring managers, completing reference checks, preparing employment offers, and supporting hiring decisions.
• Partner with hiring managers and team leads to understand staffing needs, coordinate recruitment activities, and help attract qualified candidates.
• Coordinate and facilitate new hire onboarding, including orientation, training schedules, employment documentation, and ensuring a positive onboarding experience.
• Maintain the applicant tracking system, recruitment documentation, employee records, and HR reports, ensuring accuracy and confidentiality.
• Respond to employee and manager inquiries and provide day-to-day HR support while assisting with the administration of HR policies, programs, and procedures.
• Support employee engagement initiatives, company events, performance management, probationary reviews, and employee development activities.
• Assist with occupational health and safety programs, training initiatives, and required record-keeping.
• Contribute to HR projects, process improvements, and continuous improvement initiatives.
• Perform other related duties as assigned.

Skills Required

• Exceptional interpersonal and relationship-building skills with the ability to connect with people at all levels of the organization.
• Strong interviewing and candidate assessment skills, with the ability to identify talent and evaluate organizational fit.
• Excellent written and verbal communication skills, including the ability to create engaging job postings and communicate professionally with candidates and hiring managers.
• Highly organized with the ability to manage multiple recruitment competitions and competing priorities simultaneously.
• Strong attention to detail and a commitment to delivering an exceptional candidate experience.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong problem-solving and organizational skills with a continuous improvement mindset.
• Proficient in Microsoft Office and comfortable learning new HR systems and technology.

Education

• Diploma or bachelor’s degree in human resources.
• CPHR designation or working toward the designation not required but is considered an asset.

Experience

• 2 years of progressive Human Resources experience.
• Full-cycle recruitment experience.
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