CCHS Facility: Cleveland Clinic Canada
Department: Human Resources
Job Title: Human Resources, Engagement & Development
Reporting to: Vice President, Human Resources

MINIMUM QUALIFICATIONS:

• Post-secondary education in Human Resources, Business Administration, Organizational Development, or a related discipline.
• 3-4 years of progressive HR experience, with at least 2-3 years in a dedicated employee relations and/or performance management role.
• Strong understanding of employment standards legislation, human rights, and related compliance requirements.
• Experience with organization-wide performance management programs.

SKILLS & COMPETENCIES

• Exceptional conflict resolution, mediation and negotiation skills.
• Strong coaching ability, with proven experience supporting employees and leaders through sensitive conversations.
• Strong analytical and problem-solving abilities; capable of identifying trends and recommending data-driven solutions.
• Strong attention to detail, organizational skills, and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Demonstrated ability to handle confidential information with discretion.
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook).

CLEVELAND CLINIC CANADA IS PROUD TO BE IN COMPLIANCE WITH THE ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA), 2005 AND THE INTEGRATED ACCESSIBILITY STANDARDS REGULATION. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR ALL ASPECTS OF THE RECRUITMENT PROCESS, INCLUDING THE REVIEW OF JOB POSTINGS. IF YOU REQUIRE ANY ACCOMMODATIONS, PLEASE LET US KNOW.

Job Types: Full-time, Fixed term contract
Contract length: 13 months

Benefits:

• Dental care
• Extended health care
• Paid time off

Experience:

• Human resources: 5 years (preferred)
• Employee relations: 2 years (preferred)

Work Location: In person
Expected start date: 2025-11-0

Employee Relations

• Lead the employee relations function, ensuring timely and complaint resolution of workplace concerns
• Facilitate conflict resolution and mediation
• Conduct thorough, impartial formal investigations into workplace complaints and policy violations
• Develop and implement strategies to enhance employee morale, trust, and overall workplace culture
• Drive employee engagement initiatives, leveraging feedback and survey results to improve satisfaction
• Address team dynamics and morale issues through targeted interventions and leader support
• Maintain thorough, compliant case files for all employee relations matters
• Coach and guide leaders on addressing issues early to prevent escalation
• Recommend organizational structure, process, or policy changes to address root causes and prevent occurrence

Performance Management

• Provide expert guidance to leaders on corrective action processes and documentation
• Support the creation and execution of Performance Improvement Plans
• Oversee the goal-setting process, including the development of Objectives and Key Results and Individual Development Plans
• Promote a culture of continuous feedback and real-time coaching
• Facilitate course corrections to improve individual and team performance proactively
• Oversee Annual Performance Review cycle, including timelines, forms, communication, and rating scales
• Lead and manage calibration sessions to ensure consistency and fairness across teams and departments
• Partner with leaders on development planning, skill gap analysis and succession planning

Learning and Development

• Partner with the Global Leadership and Learning Institute (GLLI) to identify, design, and deliver training opportunities that enhance caregiver skills, knowledge, and engagement
• Assess organizational and individual development needs, aligning learning programs with strategic goals and clinical excellence
• Coordinate implementation of global leadership initiatives, ensuring consistency with local priorities and compliance requirements
• Monitor participation and evaluate program effectiveness to drive continuous improvement
• Serve as a resource and advocate for caregivers, promoting a culture of lifelong learning and professional growth

General Human Resources

• Supporting the Vice President of Human Resources on various projects and initiatives by offering strategic support as needed
• Working closely with other Human Resources team members on projects and initiatives, fostering a collaborative and supportive working environment and culture
• Supporting all caregivers by providing assistance and resources, ensuring they have the necessary support to balance their work and caregiver responsibilities