RØDE is a global leader in high-quality audio technology. From our Australian headquarters, we design and manufacture products that are used by creators, musicians, and professionals around the world. We’re committed to innovation, excellence, and building a team that reflects our diverse global audience.
The Opportunity
We’re looking for an experienced IT Support Officer (Level 3) to join our dynamic and growing team. In this role, you’ll support the stability, performance, and security of our IT infrastructure, working closely with the Head of IT to provide timely and effective technical support across the business.
This is a great opportunity to step into a fast-paced, technology-driven environment where your skills will make a real impact.

TECHNICAL SKILLS & EXPERIENCE:

• Proficient in Microsoft Intune and mobile device management (MDM) platforms.
• Solid knowledge of Windows 11, Windows Server, MacOS, and associated hardware/software environments.
• Strong understanding of Active Directory, DHCP, DNS, GPO, RDS, and file/print services.
• Experience with backup technologies such as Veeam.
• Familiarity with Microsoft Entra AD and Microsoft 365 services.
• Networking knowledge, including switching, routing, and firewall concepts.
• Exposure to Linux systems and Apple ecosystem support (desirable).
• Understanding of AI language models (LLMs) and their practical applications (a plus).

SOFT SKILLS:

• Excellent problem-solving and troubleshooting ability.
• Clear, effective written and verbal communication.
• A collaborative mindset with a focus on continuous improvement and service excellence.
• Previous experience in customer-facing support roles, ideally in fast-paced environments.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology or a related field (or equivalent experience).
• Relevant industry certifications are advantageous (e.g. Microsoft, Azure, ITIL, CompTIA).

• Security Management: Monitor and maintain physical security systems, including CCTV and alarms.
• Technical Support: Troubleshoot hardware, software, printer, and network issues across Windows and Mac environments.
• Server Management: Administer and maintain server infrastructure to ensure uptime, performance, and reliability.
• Cybersecurity: Monitor systems for threats, implement security best practices, and assist with response and prevention strategies.
• Team Support: Mentor and support junior IT staff, fostering a collaborative and knowledge-sharing culture.
• Documentation: Maintain clear and accurate documentation of system configurations, procedures, and incidents.
• Process Improvement: Identify opportunities for enhancing systems and streamlining IT operations.