Human Resources - Learning Specialist ($19.88 hourly rate) at Fairfield by Marriott Uncasville Groton Area

Dorado, Puerto Rico, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

19.88

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Design, Facilitation, Leadership Development, New Employee Orientation, Interview Training, Selection Policies, Grooming Standards Communication, Training Material Development, Multi-media Tool Creation, Inventory Management, Classroom Preparation, Safety Procedures Adherence, Professional Communication, Teamwork, Guest Service Excellence, Physical Stamina

Industry

Hospitality

Description

POSITION SUMMARY The Learning Specialist is responsible for designing, facilitating, and supporting training initiatives that reinforce company culture, service excellence, and leadership development. This role ensures employees are equipped with the knowledge, skills, and behaviors necessary to deliver exceptional guest experiences while maintaining alignment with organizational values and operational standards. Conduct stand-up training to groups of employees. Assist with orientation of new employees. Assist in training hiring managers and interviewers on all interview and selection policies and procedures. Ensure company grooming standards are communicated effectively to all new employees. Conduct new hire orientation training including completing all new hire paperwork. Assist with design and development of training programs. Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies. Prepare for training classes (e.g., materials, setup classes, breakdown classes). Follow all company and safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Learning Specialist is responsible for designing, facilitating, and supporting training initiatives focused on company culture, service excellence, and leadership development. This role involves conducting training sessions, assisting with new hire orientation, and developing training aids to ensure employees possess necessary knowledge and skills.