Human Resources Manager (Hospitality) at WEiNSPiRE

Lilongwe, , Malawi -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Culture Transformation, Policy Enforcement, Labour Law Compliance, Performance Management, Employee Relations, Conflict Resolution, Recruitment, Onboarding, Workforce Planning, Training Delivery, HR Administration, Payroll Input, Change Leadership, Decisive Leadership, Resilience

Industry

Staffing and Recruiting

Description

Location: Lilongwe, Malawi Employment Type: Full-time Reports to: Managing Director / General Manager Role Purpose The Human Resources Manager will play a critical turnaround role in stabilizing, professionalizing, and transforming the workforce of a growing but struggling hospitality business. The position requires a firm, hands-on leader who can reinforce HR policies, drive behavioral and mindset change, and rebuild a culture of accountability, service excellence, discipline, and performance. Key Responsibilities · Lead change management and culture transformation initiatives. · Reinforce and strictly enforce HR policies and compliance with Malawi labour laws. · Implement performance management systems and ensure accountability. · Manage employee relations, discipline, and conflict resolution. · Oversee recruitment, onboarding, and workforce planning. · Design and deliver training focused on professionalism and service excellence. · Oversee HR administration, attendance, and payroll inputs. Qualifications and Experience · Bachelor’s degree in Human Resources, Business Administration, or related field. · 5–8 years of HR experience, preferably in hospitality or service industries. · Proven experience in change management or turnaround environments. · Strong knowledge of Malawi labour laws. Key Competencies · Strong change leadership and influence skills. · Firm, fair, and decisive leadership style. · Excellent communication and conflict resolution skills. · High resilience and ability to work under pressure. What Success Looks Like (First 12 Months) · Improved discipline, attendance, and accountability. · Consistent enforcement of HR policies. · Improved service culture and customer feedback. · Managers equipped to manage people effectively.

Responsibilities

The Human Resources Manager will lead change management and culture transformation initiatives while strictly enforcing HR policies and ensuring compliance with Malawi labour laws. Key duties include implementing performance management systems, managing employee relations, overseeing recruitment, and delivering training focused on professionalism and service excellence.