Human Resources Manager, SEA / ANZ at Clarks

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Coaching Skills, Negotiating, Influencing, Problem Solving, Business Planning, Relationship Building, Team Development, Performance Management, Employee Relations, Payroll Administration, Recruitment Strategy, Training Needs Assessment, HR Systems Knowledge, Project Management, Compliance, Employee Benefits

Industry

Retail

Description

Main Purpose: This position is responsible for the management of the day-to-day HR operations of the Clarks SEA / ANZ office. Functional responsibilities include: recruitment, employee relations, compliance, benefits, payroll, and employee events and activities. This position interacts frequently with all levels of the SEA / ANZ office and HR management team. It also provides feedback and input into establishing ongoing HR strategic planning. Core Accountabilities: Coach the SEA / ANZ managers on employee relations issues, responsible for ensuring that these issues are handled in a timely manner and within company policies. Ensure the employee related issues and concerns are handled in compliance with Provincial employment laws and company HR policies. Working in partnership with the SEA / ANZ Benefits Team, supervise the communications and administration of employee benefits. Effectively and efficiently handle employees’ benefit needs and concerns. Working in partnership with the SEA / ANZ Payroll team, responsible for the payroll processing of SEA / ANZ employees. Provide policy interpretation and guidance, relative to pay decisions. Responsible for the performance management process within the SEA / ANZ office. Responsible for reviewing and updating the review process and serve as coordinator and communicator. Work in collaboration with the HR Director / Head of HR and senior management team to support the development of business strategy and any employee related activity. Coordinate assessment and implementation of training needs. Provide feedback and insight gathered from interactions with employees and managers. Work with Learning and Development team to determine appropriate programs. Assist with coordination and delivery where appropriate. Key Outputs/Results: Recruitment strategy is successfully implemented, and appropriate level of direction is provided to HR Recruiter. Timely hiring of competent employees who fit the company culture. Successful handling of employee issues, including working directly with the SEA / ANZ management team and employees when required. All employees related issues and concerns are handled in compliance with all Provincial laws. Daily administration of benefits related transactions are handled efficiently and accurately. Proper timely payment of wages to employees. Timely communication and distribution of performance management program. Follow–up with managers to ensure performance evaluation process has been completed correctly and on deadline. Employees who understand what is expected of them, as well as, how they are performing against those expectations. Implementation of the people strategy within the SEA / ANZ office, driven by HR Director / Head of HR, successful. Insight is provided to inform strategic initiatives and plans. Properly trained employees and managers who are prepared to address operational and management challenges to better serve our customers. Resource Accountabilities: Financial: Responsible for analyzing upcoming HR operational financial needs within the SEA / ANZ office and providing them to Senior HR managers to be incorporated into the HR budget. Also responsible for the monitoring of budget items that make it into the budget. Other Measures Responsible for the oversight of all confidential personnel and payroll files Cycle Times Cost per hire On-time delivery of payroll for staff Essential Knowledge: Bachelor’s Degree in HR, Business Administration or related area preferred. Employment law that impact areas of operation. Effective sourcing techniques for the SEA / ANZ market with an emphasis on sales, marketing, customer service and retail positions. Payroll administration and payroll/timekeeping systems. Knowledge on how to effectively handle employee related concerns consistent with best business practices and Provincial laws. Knowledge of HR systems and employer benefits plans. HR processes and frameworks- performance management, workforce planning, etc. Project management processes. Knowledge of training and development programs and how to effectively assess needs. Technical Skills: Excellent communication skills Facilitation and coaching skills Negotiating, influencing, and problem solving Business planning Proficiency in Microsoft Office, HRIS, SAP, ATS, Dayforce Strength in building relationships/teams Successful Experience: 8 -10 plus years of experience in human resources, preferably in a retail environment. Experience leading change initiatives. Experience supporting the development of HR Strategies Experience building teams and strengthening relationships Experience in performance management and team development. Experience working at the management level with an organization, influencing and helping to shape decisions. Competencies: Decision making Managing people Developing self, individuals and teams Communicating Collaboration Listening Customer focused Influencing and negotiating capabilities Ability to handle and maintain confidential employee information Ability to establish creditability, high levels of trust and confidence Ability to successfully prioritize and balance personal and team goals Ability to take initiative and work independently Problem solving

Responsibilities

The Human Resources Manager is responsible for managing day-to-day HR operations, including recruitment, employee relations, compliance, benefits, payroll, and employee events. This role involves coaching managers, ensuring compliance with laws and policies, and supporting strategic HR initiatives.