About the role

Forward Role is working with a large, multi-site business in Norfolk that is seeking a Senior HR Services Manager to join the team permanently. You will lead a sizeable team and own the standard of service the HR Shared Services, owning processes and evolving them to improve the services provided to employees across all sites

What you’ll do

• Own HR service delivery across a large, multi-site business
• Lead and coach a sizeable team, and tackle performance issues head on
• Set the service standards, including the KPIs and SLAs, and use them to make service consistent
• Review processes, identifying areas for improvement subsequently testing and embedding
• Be the go-to on contracts, changes to terms, right to work and pre-employment checks, and know when and how to escalate
• Run the controls and exception reporting that keep HR audit ready
• Own HR systems and data, and challenge the quality of both
• Build KPI dashboards and show senior managers what the numbers mean
• Keep the team’s technical HR knowledge up to date and look for where automation can help

What you’ll bring

• Experience owning service delivery and leading a large team across multiple sites
• Sound knowledge of UK employment law, contract law in particular, and the confidence to question system output rather than trust it
• A track record of redesigning processes from start to finish
• Experience of audits, and a clear view on why controls and governance matter
• Experience of owning HR systems and data, ideally
• Automation experience is a bonus
• CIPD qualification is beneficial but not essential