Human Resources Officer
Our purpose in Human Resources is to partner collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world. With specific emphasis on the recruitment of the right people to deliver exceptional Guest experiences, managing the subsequent learning and development of our team and thus creating meaningful opportunities for all of our Team Members. We ensure that our team are happy in what they do and bring the Hilton Values to life in their interactions with guests and other team members. Working with other departments, we ensure that our team are rewarded and recognised for displaying those same values in their work. Managing our Diversity, Equal Opportunity Programs, and ensuring that our leadership teams display our common values in their interactions with our Team Members, we help foster a healthy, safe and productive environment for our team.

As the Human Resources Officer you are responsible for managing HR administration responsibilities to deliver an excellent team experience. You will also be required to interface with the HR system and support employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage HR administration such as contracts, letters and personnel files
• Ensure accurate information is fed into the bespoke HR system
• Assist with employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Supporting the hotel with departmental training requirements including inductions, work experience, careers fairs, and training materials
• Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
• Organise team member events within the hotel
• Assist and resolve team member and management queries
• Handle office telephone enquiries
• Update all internal communications
• Manage rewards, benefits and recognition programs
• Manage Recruitment and Onboarding
• Partake in the roll out and facilitation of Learning and Development initiatives

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in hospitality, preferably in hotels
• Tertiary qualifications in Human Resources or Hotel Management
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in team