Human Resources Onboarding and Credentialing Specialist at Ascend Healthcare

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Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

60000.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Organizational Skills, Attention To Detail, HRIS Systems, Customer Service, Onboarding, Credentialing, Collaboration, Process Improvement, Regulatory Compliance, Training Coordination, Feedback Analysis, Automation, Problem Solving, Time Management

Industry

Mental Health Care

Description

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs. The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: Ascend Healthcare is seeking an engaging and detail-oriented Onboarding and Credentialing Specialist to join our HR team, reporting directly to the HR Director. This critical role will manage the candidate-to-employee experience, ensuring a smooth transition from offer acceptance to full integration within the organization. The Onboarding and Credentialing Specialist will coordinate pre-screening processes, facilitate timely completion of onboarding and credentialing documents (including I-9 verification), serve as a point of contact for new hires during their onboarding phase (approximately the first 30 days), and lead new hire orientation on Day 1. We are looking for a proactive individual who thrives on creating a welcoming and efficient experience for new employees and can collaborate effectively across all levels of the organization. While HR experience is not required, a passion for delivering an exceptional onboarding experience is essential. Key Areas of Ownership: Manage the pre-screening process, including coordinating background checks, required drug testing and collection of credentialing information as requested by each CHC partner Collect and process new-hire onboarding and credentialing documentation ensuring compliance with regulatory standards and organizational policies. Serves as a point of contact for CHC Credentialing counterparts Serve as the primary point of contact for new hires during the pre-hire, credentialing, and onboarding phases, addressing questions and concerns. Ensure all required onboarding documentation, including Form I-9 verification and E-Verify, is completed accurately and in compliance with federal guidelines and deadlines. Facilitate engaging and informative new hire orientation sessions. Collaborate with internal teams to coordinate training schedules, equipment, and system access for new hires. Maintain and update onboarding materials to ensure relevance and accuracy. Track onboarding progress and generate reports for HR leadership. Analyze 30-day surveys from new employees to gather feedback and address any concerns. Continuously assess and improve onboarding processes to enhance the candidate and new hire experience. Continuously evaluate and optimize onboarding workflows, integrating automation and process improvements to drive efficiency and elevate the candidate and new-hire experience Performs all other duties as assigned. Qualifications: Minimum of 2 years of professional working experience in fast-paced environment Excellent interpersonal and communication skills, with the ability to engage effectively with diverse groups. Proven ability to multitask and manage competing priorities with strong organizational skills. High attention to detail and ability to follow through on tasks to completion. Proficiency in using HRIS systems and other onboarding tools is a plus. Demonstrated ability to work independently and collaboratively in a fast-paced environment. Passion for creating positive and memorable experiences for others. Prior experience in a customer service, coordination, or onboarding role is a plus. Familiarity with employment laws and compliance requirements related to onboarding (preferred but not required). Physical Requirements: This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Perks Competitive Salary Medical, Dental, Vision, Life and LTD benefits PTO + Company Holidays Collaborative Environment Remote-first setting Clinician Founded and Operated Salary: $55,000-$60,000 Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

Responsibilities

The Onboarding and Credentialing Specialist will manage the candidate-to-employee experience, ensuring a smooth transition from offer acceptance to full integration within the organization. This includes coordinating pre-screening processes, facilitating onboarding documentation, and leading new hire orientation.