Human Resources Operations & Employee Experience Manager at Mark Williams
Dubai, Dubai, United Arab Emirates -
Full Time


Start Date

Immediate

Expiry Date

25 Jan, 27

Salary

9000.0

Posted On

27 Oct, 26

Experience

7 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description


-Own and continuously improve the end-to-end employee journey, from pre-joining through onboarding, development, internal movement and exit.-Develop and coordinate structured onboarding and induction programmes that ensure new employees are effectively integrated into the organisation.-Partner with hiring managers to establish clear onboarding plans, expectations and probation milestones.-Gather feedback from new and existing employees and use insights to enhance the employee experience.-Develop and deliver initiatives focused on employee engagement, recognition, wellbeing, culture and retention.-Coordinate employee listening activities, including engagement surveys and feedback mechanisms, translating findings into actionable initiatives.-Support internal people communications, employee events and programmes designed to strengthen organisational connection and culture.-Provide guidance to employees and managers on HR policies, workplace issues and employee -relations matters.-Manage employee relations cases, including grievances, investigations, disciplinary processes and conflict resolution, ensuring appropriate confidentiality and consistency.-Oversee key employee lifecycle processes including promotions, transfers, confirmations, reporting-line changes and departures.-Maintain accurate employee records, HR documentation and HRIS data.-Ensure HR policies and procedures are implemented consistently across the organisation.-Oversee UAE visa, residency, work permit and immigration processes, including renewals, amendments and cancellations.-Manage employee health insurance administration, including enrolments, renewals, additions, deletions and employee queries.-Maintain appropriate compliance trackers and ensure critical documentation and permits are managed proactively.-Liaise with relevant authorities, insurance providers and external partners to ensure timely processing of employee requirements.-Develop and maintain people dashboards and reporting covering areas such as headcount, turnover, retention, absenteeism, onboarding, engagement and employee relations.-Analyse workforce information to identify trends, risks and opportunities and provide meaningful insights to management.-Identify opportunities to streamline HR processes through technology, automation and improved workflows.-Lead or contribute to HR projects designed to improve operational efficiency and employee experience.-Review and enhance HR processes, templates, systems and service standards to create a more efficient and consistent employee journey.

About You

  • -The successful candidate will ideally have:-A Bachelor's degree in Human Resources, Business Administration, Psychology or a related discipline.-7+ years of progressive HR experience, with strong exposure across people operations, employee experience and employee relations.-Demonstrable experience managing employee lifecycle processes within a complex or fast-paced organisation.-Strong knowledge of UAE employment, immigration, visa, work permit and health insurance processes.-Experience delivering employee engagement, culture or recognition initiatives.-Strong capability in managing sensitive employee relations matters with discretion and sound judgement.-Experience working with HR systems and producing meaningful workforce reports and dashboards.-Previous experience within a multi-entity, regional or international organisation would be advantageous.-Strong stakeholder management and communication skills, with the ability to work effectively across all levels of an organisation.-A highly organised and solutions-focused approach, with strong attention to detail and the ability to manage multiple priorities.-A genuine interest in improving employee experience and creating efficient, employee-focused HR services.

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Responsibilities
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