Human Resources Operations Specialist - Hybrid/Boston, MA at Brook Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HRIS Administration, Benefits Administration, Onboarding, Compliance Tracking, Leave Administration, Recruitment Support, Interpersonal Communication, Organizational Skills, Change Management, Process Innovation, Healthcare Compliance, Talent Acquisition, Team Management, Data Accuracy, Policy Guidance, Reporting

Industry

Wellness and Fitness Services

Description

Description Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes. Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes. Job Overview The Human Resources Operations Specialist is a key member of Brook Health’s Human Resources (HR) function, ensuring that day-to-day HR operations are people-first, accurate, and compliant. This role manages HRIS administration (Paylocity), benefits, onboarding and offboarding, compliance tracking (including nursing/clinical compliance), leave administration, and recruitment support. The Specialist partners with employees, managers, and leadership to build HR processes that support both healthcare professionals and technology teams in a mission-driven, care-centered environment. Periodic travel may be required. Requirements Key Responsibilities HRIS Administration: Manage Paylocity system; ensure data accuracy, reporting, and process improvements. Benefits: Administer benefits programs; support open enrollment, respond to employee inquiries, and ensure compliance. Onboarding & Offboarding: Coordinate new hire onboarding, ensuring employees are welcomed and compliant; manage offboarding processes. Compliance: Maintain HR and clinical compliance records, including licensing, training, and regulatory requirements. Leave Administration: Administer employee leave programs (FMLA, parental, disability, etc.); ensure compliance and proper payroll coordination. Recruitment Support: Assist with job postings, interview scheduling, and candidate experience. General HR Support: Provide policy guidance, reporting, and HR project support. Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience). 3+ years of HR operations or generalist experience. Direct experience with HRIS systems (Paylocity strongly preferred). Hands-on experience with benefits administration, compliance tracking, onboarding, and leave management. Knowledge of federal and state employment regulations, including healthcare-related compliance. Preferred Qualifications Experience working in both healthcare and technology organizations or in a scaling environment. Exposure to clinical compliance (nursing or healthcare credentialing). Experience supporting multi-state or hybrid/remote workforces. Prior involvement in recruitment coordination or talent acquisition support. Skills & Attributes Superior interpersonal communication and presentation skills, as well as proven organizational and influencing skills with all levels of the organization. Demonstrated ability to lead and manage teams. High energy, emotional intelligence and strong self-confidence. Ability to execute in a “start-up” type environment. Expertise in developing a “best practices” culture (i.e. Best Places to Work). Change agent and change management expertise in a high-growth environment. Empowerment mentality vs. control/command center. Experience in process innovation and development. Total compensation expertise, particularly in policy and process development. Why Brook? High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth. Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered. Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one. Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches. Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results. Working at Brook Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team. Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them. This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Healthcare Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage. If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays. Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care. Mental Healthcare As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health. Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable. Financial wellness Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks. Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000. Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed. We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook. If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency. We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Responsibilities

The Human Resources Operations Specialist manages HRIS administration, benefits, onboarding and offboarding, compliance tracking, leave administration, and recruitment support. This role partners with employees and leadership to build HR processes in a mission-driven environment.