AT-A-GLANCE:

Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Human Resources Operations Support Specialist.

Position Type:

• Contract

• On-Site

  Required:

• BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.

• 2+ years of experience in a customer service role.
• 2+ years using and learning various computer software and systems.
• Work experience dealing with difficult and highly emotional situations.
• Experience managing confidential data.
• Human Resources process experience preferred.
• SAP experience preferred.
• Bilingual: Spanish/English strongly preferred.
• 3+ years communication skills both written and verbal as proven through work experience.
• 3+ years computer skills in MS Excel, MS Word, and proven ability to learn new systems as proven through work experience.
• Ability to handle a high volume of associate calls daily while maintaining a positive attitude.
• Ability to work in a highly confidential, structured, and measurement-oriented environment.
• Basic knowledge of general human resources practices.
• Strong customer service skills and ability to manage conflict.
• Comfortable working in a customer support center environment and speaking on the phone regularly.
• Proficiency in Microsoft Excel.
• Strong attention to detail.
• Willingness to learn new systems and adapt to technical tasks.

Preferred Qualifications:

• Experience with SAP.
• Spanish/English bilingual strongly preferred.

Responsibilities:

• Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment.
• Utilizes knowledge base and case management software tools to assist associates in completing human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards.
• Completes electronic and in-person onboarding and orientation activities.
• Provides or coordinates administrative support for HR Operations.
• Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
• Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
• Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
• Utilizes knowledge base informational software to answer associate inquiries.
• Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published.
• Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
• Works with subject matter experts and responds back to associates with final answer.
• Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center.
• Scans/indexes HR documents.
• Performs all work in accordance with established service center targets and standards.
• Assists in training associate service center staff, as necessary.
• Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
• Meets compliance standards and completes regular audits.
• Assists with Service Awards program.
• Provides data as requested from HR systems for internal and external reporting.
• Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
• Adheres to 5S and Safety Standards and Principles.
• Performs other duties as assigned by management.

• Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment.
• Utilizes knowledge base and case management software tools to assist associates in completing human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards.
• Completes electronic and in-person onboarding and orientation activities.
• Provides or coordinates administrative support for HR Operations.
• Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
• Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
• Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
• Utilizes knowledge base informational software to answer associate inquiries.
• Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published.
• Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
• Works with subject matter experts and responds back to associates with final answer.
• Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center.
• Scans/indexes HR documents.
• Performs all work in accordance with established service center targets and standards.
• Assists in training associate service center staff, as necessary.
• Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
• Meets compliance standards and completes regular audits.
• Assists with Service Awards program.
• Provides data as requested from HR systems for internal and external reporting.
• Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
• Adheres to 5S and Safety Standards and Principles.
• Performs other duties as assigned by management