PLEASE APPLY BY 9/8/25

Salary Range: $36,540.00-$54,820.00
This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, an inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
Human Resources
The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. Join our team and help us find, grow, and support the County’s most valuable assets, our employees. Our team of professionals which encompasses all area of Human Resources including total rewards, talent acquisition, benefits, learning & development, compliance, and employee relations, is dedicated to serving more than 1 million county residents as well as 6,000 employees. If you’re looking for a career where your work is important, come be a part of Mecklenburg County Government and help us provide a community of pride and choice for people to live, learn, work, and recreate.

POSITION SUMMARY

The Human Resources Specialist is responsible for administering the leave of absence process for all County and Public Library employees; Explains policy and procedures related to Administrative, FMLA, Extended Medical, Extended Family, Military and Worker’s Comp leaves of absence; Provides time entry for all employees in a leave status which might require coordinating with disability insurance, County payroll and/or worker’s compensation.
This position requires strong organizational skills and the ability to document and track information; strong communication skills both written and verbal; the ability to work collaboratively with others; excellent customer service skills with the ability to provide empathetic support to employees during challenging times. Experience with Family Medical Leave (FMLA), disability insurance and worker’s compensation, Peoplesoft 9.3, and previous HR experience in a service environment preferred.

MINIMUM QUALIFICATIONS:

Experience: Minimum of two years of Human Resources and/or customer service experience
Education: Associate or equivalent
Combination of relevant education and relevant experience accepted? Yes

PREFERRED QUALIFICATIONS

Knowledge of Laws and regulations related to Leave of Absence (FMLA, ADA, USERRA, and WC)
2-3 years of full leave case management experience
Proficiency in using HRIS (Human Resources Information System) and other software applications for managing employee records and leave tracking

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of
Principles and practices of bookkeeping and ability to apply this knowledge in varied work situations.
Rules, regulations, and policies controlling fiscal record keeping.
Modern office practices, procedures, and equipment.
Skills
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Providing information to supervisors, co-workers, and employees by telephone, in written form, e-mail, or in person.
Abilities
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationship; taking responsibility for customer satisfaction and loyalty.
Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently.
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.

COMPUTER SKILLS

Proficient in various computer applications including Microsoft Office Suite

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations

The primary focus of this role will be the coordination and administration of leaves of absence to include continuous and intermittent family medical leave and other medical leave, in addition, this role will administer compensation employees on a continuous leave of absence, to include accrued benefit time, Paid Family Leave (PFL), Short Term Disability (STD), Long Term Disability (LTD) and Worker’s Compensation, in collaboration with HR Compliance and third-party vendors.
Acts as the subject matter expert on all aspects of leave including but not limited to ADA, FMLA, Paid Family Leave, Military, Jury Duty, and Extended Leaves.
Advise employees, managers, and human resources professionals on leave policies, processes, and laws; serve as point of contact for FMLA and leave types (paid and unpaid) and applicable time off, disability benefits, Workers’ Compensation, and benefit billing
Coordinate and communicate with employees, supervisors, and HR team members to facilitate the timely and smooth processing of leave requests.
Manages a high volume of leave requests in accordance with County’s leave and accommodations polices and processes.
Oversee the FMLA leave administration process from the initial leave notice to return-to-work; gather and complete required documentation, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification, following up with healthcare providers as appropriate, and accounting for intermittent and reduced schedule leave use
Prepares and disseminates written communication related to approval and denials of leave of absences.
Monitor and track leave usage, ensuring compliance with leave entitlements and any applicable state or federal regulations.
Communicating with staff regarding their need for leave, and/or modified work schedules and ensuring that they are aware of their responsibilities and documentation requirements and reviewing any impact to pay and benefits.
Guide, mitigate, and resolve standard and complex leave scenarios with the ability to effectively explain complex information to employees and stakeholders.
Makes and receives phone calls and notes regarding employee absences. Receives and relays messages to supervisor and individual employees as necessary.
Maintain communication with employees on leave to facilitate smooth and timely return-to-work; relay communications between employees and managers during leave
Advise on time off entries for all leave types; monitor time off entries during leaves to ensure accurate payroll.
Maintain accurate and confidential employee files related to FMLA leave, ensuring proper documentation is collected and stored in accordance with company policies and legal requirements.
Collaborate with HR team members to develop and update FMLA policies, procedures, and related documents to ensure alignment with current laws and best practices.
Provide ongoing training and education to managers and employees on FMLA leave policies, procedures, and compliance requirements.
Strong problem-solving skills, with the ability to independently research and analyze leave-related issues.