Key responsibilities:

• Onboarding and orientationOwn the onboarding journey post offer acceptance through the first weeks in role. Set clear milestones, anticipate issues and coordinate with Talent Acquisition, HR Operations, IT, Facilities and hiring managers to get new joiners ready for day one.
• Serve as the main point of contact for new joiners before they start and during onboarding. Provide clear instructions on documentation, first-day arrangements, and orientation.
• Coordinate with relevant departments to confirm that employment documentation, system access, equipment, ID badges and workspaces are ready.
• Lead, plan and facilitate corporate orientation sessions. Keep materials up to date.
• Collect feedback from new joiners and managers. Use it to improve the process, resolve recurring delays, and make the experience more consistent.
• Visa & PRO ServicesCoordinate the visa process for new joiners in collaboration with the PRO team, ensuring all relevant documents are received and shared with the PRO team for visa processing.
• Serve as the main point of contact for visa renewals
• Medical InsuranceOwn the medical insurance process including additions, edits, and deletions.
• Support with year-end review of active policies ahead of renewal.
• OffboardingOwn the offboarding journey from receipt of separation details through exit clearance and all offboarding formalities.
• Coordinate with relevant departments to ensure all offboarding activities are completed.
• Track employee exit feedback and share with relevant stakeholders.
• Data Ownership & CleansingWork with other functions such as Payroll, Total Rewards & Organizational Development team to ensure data accuracy in the HRMS data.
• Update changes in the system in a timely manner and ensure documentation is stored on relevant employee files.
• Governance & People Services ActivitiesAssist in the development and implementation of P&O governance policies and procedures.
• Check that required documentation and approvals are complete, record exceptions and escalate them to the appropriate owner.
• Support HR policy and process updates by maintaining version control and communicating approved changes to the teams affected.
• Respond to employee and manager queries within the role’s scope and coordinate with the relevant HR teams to resolve more complex cases.

• Qualifications and experienceBachelor’s degree in Human Resources, Business Administration or a related field, or equivalent practical experience.
• 4+ years’ experience in HR operations, people services or employee onboarding, with responsibility for coordinating onboarding across multiple teams.
• Good knowledge of UAE Labor Law and regional best practices is mandatory
• Proficiency in HR systems preferably Oracle Fusion with the ability to maintain trackers and prepare clear reports.
• Strong Microsoft Excel skills, and preferable skills across the Microsoft suite of systems.
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