JOB SUMMARY:

Primary objective is to facilitate, develop and coordinate training courses based on organization and employee needs. Strategically focuses on improving business results through appropriate, effective training programs that are designed on best practices, including sound instructional design and adult learning methodologies.

QUALIFICATIONS

• Bachelor’s degree required.
• Minimum of 2 years of previous professional related working experience required.
• Prior experience in curriculum development, creation and implementation is desired.
• Previous banking experience is highly preferred.
• Demonstrated ability to facilitate and deliver training sessions in a professional and effective manner required.
• Excellent verbal and written communication skills required
• Proficiency in Microsoft Office Products required.
• Ability to travel of at least 35% of the time.

RESPONSIBILITIES:

• Conduct and facilitate virtual and in-person classroom, and pre-recorded learning sessions on systems, products and services, human resources categories and customers service regularly to meet the needs of the organization.
• Develop and maintain instructional materials, onboarding plans, classroom, and on-the-job training resources.
• Organize and coordinate training events including lodging arrangements, travel schedule, and communicates details to participants.
• Present learning and development strategies to L&D Manager.
• Collaborate with the Recruiting team to create and maintain training onboarding plans for new hires and promoted employees in all business lines.
• Utilize knowledge of blended learning methods to develop continue learning initiatives to support the ongoing development of frontline employees.
• Collaborate with internal business partners in retail, compliance, commercial and operations teams to strategically plan for department training needs and present recommendations.
• Compose professional communications for target audience.
• Assist in design and development of e-learning content based on business needs.
• Demonstrate concepts and application of internal Banking systems.
• Develop ongoing training programs and developmental opportunities for employees.
• Independently design/develop new training programs and concepts.
• All other job duties assigned.

ESSENTIAL FUNCTIONS:

• Standing and Sitting for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.
• Ability to travel of at least 35% of the time.
• Ability to lift and carry up to 20 lbs.