SUMMARY

This position provides administrative support for the Human Resources Department Officer(s) within the respective market. In addition, this position is responsible for providing excellent customer service while answering phones and greeting/assisting those entering the department. The primary purpose of the position is to complete daily duties in recruiting, payroll and benefit areas. In addition to typing, filing, and scheduling, performs duties such as financial record-keeping, coordination of meetings and conferences, obtaining supplies, coordinating direct mailings, and assuming the lead role in special projects. Also, answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of external customers as well as all internal levels of the organization. Independent judgement is required to plan, prioritize, and organize diversified workload, and recommend changes in office practices or procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Two-year Associate’s Degree in Business or Administrative/Office Assistant Business School Education and a minimum of 3 years related experience; or an equivalent combination of 5 years of education and experience required.

TECHNICAL SKILLS

• Proficient at using human resources information system software’s preferred.
• Proficiency with Microsoft products such as Word, Excel, and Outlook.

OTHER SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Accurate typing/keyboarding skills.
• Ability to handle detailed work accurately.
• Ability to maintain satisfactory progress on multiple assignments.
• Ability to work independently with minimum supervision.
• Ability to read and interpret documents such as procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Two-year Associate’s Degree in Business or Administrative/Office Assistant Business School Education and a minimum of 3 years related experience; or an equivalent combination of 5 years of education and experience required.

TECHNICAL SKILLS

• Proficient at using human resources information system software’s preferred.
• Proficiency with Microsoft products such as Word, Excel, and Outlook.

OTHER SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Accurate typing/keyboarding skills.
• Ability to handle detailed work accurately.
• Ability to maintain satisfactory progress on multiple assignments.
• Ability to work independently with minimum supervision.
• Ability to read and interpret documents such as procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Possess excellent composition and proof-reading skills for all types of correspondence. This individual is charged with frequent communications throughout their respective market.
• Screens incoming calls and other messages and assists the market HR Officer in prioritizing responses. Handles problems when possible or routes problems to appropriate officer. Serves as ambassador for the area when dealing with employees, applicants, and other departments.
• Works with HR systems for research and report generation with emphasis on clerical and analytical responsibilities of administration to support the HR Officer(s) where appropriate and works directly with our clients/customers to meet their needs.
• Compiles data, writes or assists in writing reports and correspondence as requested. Reads and evaluates incoming correspondence to advise officer on response.
• Acts as the administrator for the NMLS system within your market. Performs annual compliance tasks related to the SAFE Act and the NMLS system.
• Maintains a current knowledge of legal and regulatory requirements impacting the HR department. Laws include ADA, COBRA, Equal Pay Act, ERISA, Fair Labor Standards Act, IRS Tax Code, OSHA, Unemployment Codes, Worker’s Compensation, etc…
• Assists employees regarding time off accruals.
• Assists employees with general questions related to the bank benefit plans, and acts as a liaison between the employee and the corporate HR office.
• Supports the Corporate HR Leave Specialist in leave communications to employees within the market.
• Prepares reports and assembles accurate statistics/numbers.
• Sets appointments, makes travel reservations, etc.
• Organizes and plans meetings and events, including handling invitations and reservations.
• Interfaces with IT to resolve technical issues.
• Serves as backup to other HR Specialists as needed.
• Assists with edits and updates to New Employee Orientation Materials as needed. Prepare for bi-weekly New Employee Orientation by gathering materials/supplies.
• Processes terminations in HRIS system and produce exit paperwork packet.
• Administrators E-time for the respective market and assists as a backup to all department timekeepers in that market.
• Promotes the organizations’ philosophy and values; ensures quality in all assignments; and participates in a team through cross-training and providing support in the department and throughout the organization.
• Maintains a current knowledge of legal and regulatory requirements impacting the Human Resource Department.
• Provides professional and tactful link between employees, applicants and management.
• Greets applicants and employees, ascertains nature of business and directs them to appropriate department or person.
• Answers phone, takes detailed phones messages, directs calls as appropriate.
• Answers varied inquiries over the phone or in person, explaining policies and procedures and resolving routine questions or problems independently.
• Performs general administrative duties including, but not limited to: scanning, copying, filing and preparing correspondence. Completing other duties as assigned