Human Resources Technical Consultant, HRdirect - 4 months Internship (Summe

at  Intact

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

WE HAVE POLICIES TO ENSURE EQUAL ACCESS AND PARTICIPATION FOR PEOPLE WITH DISABILITIES, INCLUDING PROVIDING WORKPLACE ADJUSTMENTS (ACCOMMODATIONS). A COPY OF APPLICABLE POLICIES IS AVAILABLE ON REQUEST.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site

ABOUT THE ROLE

Launching your career at Intact means joining a diverse community of experts that trust and value your skills in an industry that is constantly evolving. Here, you’ll receive mentorship and coaching in a dynamic hands-on environment. You’ll drive innovation and make a meaningful impact in our organization, for our customers, and across our communities. You’ll grow personally and professionally with access to advanced learning platforms and make lasting connections near and far. Most importantly, you’ll discover how exciting the “real world” can be. Here, your career will take off .
We are looking for a Human Resources Technical Consultant to join our HRdirect Call Center team.
A HRdirect Technical Consultant will act as the first point of contact to answer questions from our employees and managers on HR related procedures and policies. For more complex requests, you will be in contact with the appropriate team within or outside of Human Resources (Finance, IT, etc.)

WHAT YOU’LL DO HERE:

• Participate in keeping the knowledge base up to date
• Analyze and answer employee questions based on HR best practices and our knowledge base
• Log all requests to document the steps leading to the resolution
• Remain up to date on corporate and departmental policies, procedures, quality service standards and ongoing departmental projects
• Ensure consistent and accurate responses and recommend improvements

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique