Human Resources & Training Manager at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recruitment, Total Compensation, Training And Development, Labor Relations, Labor Laws, Workforce Analysis, Conflict Management, Change Management, Financial Management, Presentation Skills, Problem Solving, Communication Skills, Organizational Skills, Analytical Skills, Decision Making, Coaching

Industry

Hospitality

Description

JOB SUMMARY Position directs and works with HR associates to carry out the daily activities of the Human Resources Office, including recruitment, total compensation, training and development. Focuses on delivering HR services that meet or exceed the needs of associates and enable business success; ensures compliance with federal, state and local regulations and Marriott International operating procedures. The role is also responsible for planning, facilitating and delivering required hotel training programmes, including new hire orientation, departmental refresher training, compliance training and other learning initiatives as needed to support operational and business requirements CANDIDATE PROFILE 1. Skills and Knowledge * Strong customer and associate relation skills * Good coaching skills * Strong problem-solving skills * Good training/facilitator skills * Strong communication skills (verbal, listening, writing) * Good understanding of labor relations * Good understanding of labor laws * Good understanding of workforce analysis * Good event planning skills * Effective decision making skills * Strong organizational skills * Ability to use standard software applications and hotel systems * Strong consensus building skills * Strong analytical skills * Effective influence skills * Effective conflict management skills * Effective change management skills * Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling * Ability to acquire and maintain relationships e.g., associates, customers, vendors * Basic legal expertise related to hotel issues * Strong presentation and platform skills * Knowledge of overall hotel operations as they affect department * Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA) Training and Development * Ensures coordination and facilitation of the new hire orientation program to create a positive first impression for associates and emphasize the importance of guest service within the Marriott culture; ensures attendance by all new hires and participation from the leadership team. * Delivers new hire orientation sessions and other hotel training programmes as required to support operational and business needs. * Collaborate with the management team to ensure departmental orientation processes are in place and associates receive the appropriate onboarding and job-specific training to successfully perform their roles. * Plans, coordinates and facilitate refresher training sessions for associates across all departments to reinforce standards, procedures, compliance requirements and service excellence. * Coordinates enrollment for North America Lodging and regional training programs; tracks and documents managers' participation in training. * Tracks and publishes associate transfers and promotions. * Facilitates and/or ensures compliance training is conducted in accordance with Standard Operating Procedures (e.g., Fire Safety Training, TIPS, Sexual Harassment, CPR and any other mandatory hotel training requirements). * Maintains training records and monitors completion of required training programmes to ensure compliance with company standards and regulatory requirements. * Supports the identification of training needs and works with department leaders to develop and deliver learning solutions that enhance associate performance and development. Associate Relations * Assists in maintaining effective associate communication channels in the property e.g., develops daily communications, tracks monthly departmental meetings, assists with regularly scheduled hotel-wide meetings and maintains bulletin boards. * Communicates hotel rules and regulations, the progressive discipline policy, Peer Review, Associate Resource Line, Business Integrity Line, and the Guarantee of Fair Treatment during orientation and via an associate handbook. * Reviews progressive discipline documentation for accuracy and consistency. Checks for supportive documentation and forwards information to Director of Human Resources to determine appropriate action. * Utilizes an “open door” policy to acknowledge associate problems or concerns in a timely manner, ensures associate issues are referred to either the Director of Human Resources or Department Manager for resolution. * Conducts exit interviews on all voluntary separations, tracks results and shares information with Director of Human Resources. * Assists with the administration of recognition programs for hourly and management associates; provides suggestions to improve existing programs or introduces new concepts to maintain associate interest and involvement. * Monitors work environment for signs of union organization. Assists in publicizing and enforcing no solicitation, loitering, and uniform standards policies. Continually exemplifies and supports concepts taught in Positive Associate Relations. Total Compensation * Ensures new hires and eligible associates enroll in benefit plans and communicates changes to the benefit plans in a timely manner; coordinates the annual enrollment process. * Manages associate benefit eligibility review process and changes associate’s status as necessary; communicates change in status to affected associates. * Educates HR team on the various types of benefits available and eligibility requirements. Trains team to trouble shoot benefit problems associates may encounter and assist associates in resolving benefits related issues. * Provides an overview of associate benefits to the management team enabling them to educate their associates and answer routine questions. * Works with the unemployment services provider to respond to unemployment claims; reviews provide reports for accuracy and corrects errors. * Attends unemployment hearings and ensures hotel is properly represented. * Ensures that department has the available resources on hand to administer associate benefits e.g., Access to MarrWeb and the NALO website, Manager Guide to Benefits, Benefits at-a-Glance, HMO booklets, Plan SPDs, Unemployment Cost Control and Direct Charge program manuals. * Administers hourly wage scale and ensures compliance; conducts annual wage survey to ensure hourly rates of pay are competitive in the market; provides recommendations for adjustments to Director of Human Resources. * Ensure wages are paid in accordance to Standard Operating Procedures and federal and state laws e.g., associate pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place and separation pay. * Ensures hourly performance appraisal processes are in place, reviews are conducted in a timely manner, and increases are processed. * If applicable, oversees payroll administration. Loss Prevention * Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, hygiene) are communicated to associates on a regular basis through orientation, hotel meetings, bulletin boards etc. * Partners with Loss Prevention to conduct accident investigations as necessary. * Manages Workers Compensation claims to ensure appropriate associate care and manage costs. Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. * Represents Human Resources at the Hotel Safety Committee, helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. Human Resources - Department * Assists as needed in the interviewing and hiring of Human Resource associate team members with the appropriate skills. * Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations. * Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate. * Communicates performance expectations in accordance with job descriptions for each position. * Participates in the associate performance appraisal process, providing feedback as needed. * Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. * Actively solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary. * Participates in associate progressive discipline procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. * Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results. * Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Helps maintain an on-going departmental associate recognition program. Administration * Ensures associate files contain required paperwork (e.g., employment application, reference checks, tax forms, EEO/Veteran/Disability status forms, Information Protection Agreement, job description), are properly maintained, and secured. * Ensures terminated associate files are retained for the required length of time. * Ensures compliance with procedure for accessing, reviewing, and auditing associate files and ensures compliance with the Privacy Act. * Ensures medical records are maintained in a separate, secure, and confidential medical file * Facilitates random, reasonable belief, and post accident drug testing process (in properties where applicable). * Houses and maintains Corporate, Lodging, and Local Standard Operating Procedures (SOPs and LSOPs) * Develops and maintains property job specifications. * Supports the maintenance of the Human Resource Information System in accordance with Human Resources Standard Operating Procedures. * Ensures all I-9 documentation is properly recorded, filed, and updated in accordance with the Immigration Reform and Control Act. Takes appropriate action with individuals who are unable to produce valid documentation. * Ensures proper documentation of all progressive disciplinary action is kept in associate file. * Ensures performance evaluations and merit increase paperwork are maintained in associate files. * Ensures all regulatory information is posted as required by state & federal law e.g., Minimum Wage Notice, Equal Employment Opportunity Notice. Quality Assurance/Quality Improvement * Comply with quality assurance expectations and standards. Safety and Security * Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. * Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. * Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. * Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). * Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. * Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures * Protect the privacy and security of coworkers. * Maintain confidentiality of proprietary materials and information. * Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. CRITICAL COMPETENCIE Interpersonal Skills * Customer Service Orientation * Teamwork * Interpersonal Skills * Diversity Relations Communications * Communication * Listening * English Language Proficiency Personal Attributes * Dependability * Presentation * Positive Demeanor * Integrity * Safety Orientation * Stress Tolerance * Adaptability/Flexibility Organization * Multi-Tasking Personal Attributes * Information Retention PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related Work Experience At least 5 year of related work experience At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Directs daily Human Resources operations including recruitment, compensation, and associate relations. Responsible for planning and delivering hotel-wide training programs and ensuring compliance with legal and corporate regulations.