Requisition No: 849220
Agency: Department of Education
Working Title: HUMAN SERVICES PROGRAM CONSULTANT III - 48007223 (BLIND SERVICES)
Pay Plan: Career Service
Position Number: 48007223
Salary: $45,000.00 - $51,975.00 Annually
Posting Closing Date: 04/21/2025
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JOB DESCRIPTION:

This position is located within the Division of Blind Services, District 5 Office located in Daytona Beach, Florida. The Human Services Program Consultant (HSPC)/Employment Program Counselor, works with DBS clients and local businesses and other federal, state, public and non-profit employers, providing unique, specialized services to blind adults through the vision rehabilitation process, including advocacy, referral and resource development, counseling and guidance, and all other aspects of Employment Program Services.

EVALUATION AND QUALITY ASSURANCE/QUALITY CONTROL:

• Assist in meeting program goals assigned by the state office and individually by the District Administrator by facilitating successful employment outcomes.
• Focus on activities that lead to meeting WIOA performance measures, such as seeking opportunities for students and youth with disabilities to practice workplace skills, encouraging utilization of online job systems, strengthening employer relationships, and promoting integrated employment.
• Monitor the provision of services to ensure clients have the functional and independent living skills necessary to achieve the vocational goal.
• Develop, maintain, and improve techniques for caseload management, utilizing the electronic client information system (AWARE) to gather accurate data and generate reports.
• Promote client satisfaction; handle and attempt to resolve client issues before moving to the next level (Assistant District Administrator or District Administrator).
• Understand various eye conditions and their impact on functional vision, and convey this information in employment settings.
• Understand the rehabilitation process and abilities, strengths, and capabilities of people who are blind or visually impaired.
• Participate in statewide program training.
• Other duties as requested.

PREFERRED QUALIFICATIONS:

• An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
• Knowledge of the Workforce Innovation and Opportunity Act (WIOA).
• Knowledge of pre-employment transition services.
• Attainment of a Certification Rehabilitation Counselor (CRC) designation or are eligible to become a Certified Rehabilitation Counselor. This is not a minimum qualification to be considered for this position, it is preferred, but not required.
• Attainment of a Community Work Incentives Counselor (CWIC) designation or are eligible to become a Community Work Incentives Counselor (CWIC). This is not a minimum qualification to be considered for this position, it is preferred, but not required.
  Minimum Qualifications: (Based on the Federal Workforce Innovation and Opportunity Act (WIOA)

THE WORKFORCE INNOVATION AND OPPORTUNITY ACT ESTABLISHED THE MAINTENANCE OF EDUCATION AND EXPERIENCE REQUIREMENTS, TO ENSURE THAT THE PERSONNEL OF THE DIVISION OF BLIND SERVICES HAVE A 21ST CENTURY UNDERSTANDING OF THE EVOLVING LABOR FORCE AND THE NEEDS OF INDIVIDUALS WITH DISABILITIES.

• A bachelor’s degree from an accredited college or university and four years of professional experience in social, economic, health or rehabilitative programs or in program analysis; or
• A master’s degree from an accredited college or university can substitute for one year of the required experience; or
• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of methods of compiling, organizing and analyzing data.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to prioritize workload.
• Ability to develop various reports.
• Ability to manage people.
• Ability to assess budgetary needs.
• Ability to formulate policies and procedures.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to plan, organize and direct programs or activities.

SPECIAL REQUIREMENTS:

You will be required to provide your Social Security Number to conduct required verifications. For more information, please visit the Social Security website.

OVERALL DUTIES AND RESPONSIBILITIES:

• Maintain and practice a current understanding of FDOE and DBS policies and guidelines regarding information security.
• Provide unique, specialized services to blind adults throughout the vision rehabilitation process including advocacy, referral and resource development, counseling and guidance, and all other aspects of Employment Program Services.
• Conduct outreach activities to increase on-the-job training, apprenticeships, work-based learning, volunteering, and employment opportunities.
• Participate in job development, placement and follow-up activities of clients and utilize specific assessment tools as directed by policies and procedures.
• Provide and document required client contacts, initial interview assessments, plan development, closure reports, and implements and coordinates services in accordance with timeframes, policies, and procedures specified in the case service manual.
• Model and demonstrate the principals of flexibility, adaptability, and approachability - while adhering to applicable laws, rules, policies and procedures.
• Exhibit effective communication, collaboration, and cooperation.

CLIENT-FOCUSED DUTIES AND RESPONSIBILITIES:

• Ensure services are expedited to applicants and clients with actual job offers and those who are at risk of losing employment.
• Utilize understanding of education and training programs for blind and visually impaired clients to increase attainment of recognized post-secondary credentials that align with the skill needs of industries that lead to career pathways.
• Obtain and interpret eye medical/other information to determine eligibility for services in accordance with program procedures.
• Develop and amend Individualized Plans of Employment reflecting required and appropriate services necessary for the client to obtain or maintain competitive integrated employment paying above subminimum wages.
• Focus on career pathways by coordinating with education/training programs that provide workforce preparation activities, programs, and services designed to help an individual acquire a combination of academic knowledge and skills.
• Coordinate necessary services such as independent living skills, assistive technology, orientation & mobility, supported employment, communication and vocational skills training with local providers.
• Work cooperatively with community providers, eye medical facilities and government agencies to develop referrals and coordinate services.
• Utilize understanding of the Ticket to Work program to assist “ticket holders” in their efforts to find or retain employment for self-sufficiency.
• Provide opportunities for and information about recreational/extracurricular activities and advocate for client participation in these types of activities when appropriate.
• Provide community education, outreach, guidance, and training about blindness and document those activities in AWARE.
• Provide liaison services to schools and participate in the development of Individual Education Plans when requested.
• Assist teachers, employers and training sites - when requested - with making adaptations and/or modifications.
• Participate in transition staffing and make recommendations for new referrals to the Employment program through meetings with the Independent Living/Children’s Specialist on a quarterly basis.
• Encourage clients to attain industry-recognized certificates and credentials linked to occupations in high demand.
• Encourage the client’s development of self-advocacy skills.
• Conduct follow-up calls with clients and employers within 90-days of employment start date, as well as at the 180-day and employment anniversary to determine further services and possible job opportunities for other clients.Work with district leadership to ensure additional services are coordinated.