Hungarian & English Speaking Customer Support Intern at EPTA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

2145.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hungarian Language, English Language, Call Handling, Email Management, CMS Data Entry, Scheduling, Administrative Support, Problem Solving, Communication Skills

Industry

Machinery Manufacturing

Description

Join our dynamic and international team as a Customer Service Support Intern, where you'll play a key role in ensuring smooth service delivery and exceptional customer experiences. This role offers valuable hands-on experience, career growth opportunities, and a collaborative environment tailored for motivated students. Responsibilities: * Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience. * Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements. * Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking. * Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency. * Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards. * As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving. Qualifications: * Active student status for at least one more year at a Hungarian institution * Fluent, confident, and stable Hungarian AND English language skills (spoken and written) is a must. * Minimum availability of 20 hours per week. * Relevant experience is considered as an advantage. * Hybrid work model preferred (approx. 50% remote after training); in-office presence is required during the training period. Why join us? * Competitive Compensation - Enjoy an attractive hourly salary of 2,145 HUF gross, reflecting your valuable contribution and dedication. * Career Development & Learning - We’re committed to your growth — gain hands-on experience, expand your skill set, and take advantage of continuous learning opportunities in a supportive environment. * International Exposure - Be part of a growing international organization with strong Italian roots, where cross-cultural collaboration and global best practices are part of our everyday work. * Dynamic & Supportive Team - Work in a friendly, fast-paced environment that values teamwork, innovation, and open communication. * Room for Advancement - As our organization expands, so do your opportunities — grow with us and build a career, not just a job. * Make a Difference - Your work will have a direct impact on customer satisfaction and company success — your role matters here.

Responsibilities

The intern will handle incoming calls and emails to provide professional customer support and resolve client inquiries. They will also manage work orders in the internal CMS and coordinate after-sales service appointments.