Hunter & Researcher, Responsible AI & Customer Value at Microsoft

San José, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Development, AI, Research, Customer Success, Data-Driven Insights, Strategic Disruption, Innovation, Transformation Programs, Competitive Delivery Models, White Papers, Emerging Trends, Collaboration, Operational Excellence, Sustainable Practices, Customer Experience, Human Expertise

Industry

Software Development

Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Business Development Mgr acts as a ‘Hunter & Researcher’ and is positioned as a visionary and futurist within the Customer Value Practice, tasked with identifying transformative ideas and emerging trends—both internally and externally. This role is central to producing industry-leading white papers and business cases that accelerate the adoption of sustainable, competitive delivery models and inspire forward-looking change across the CE&S organization. The Business Development Mgr contributes to shaping strategic disruption through AI-powered initiatives, data-driven insights, and bold transformation programs. While AI is not the sole focus, the role actively seeks opportunities to create value through AI wherever it can be responsibly and effectively applied. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Business Development Manager acts as a 'Hunter & Researcher' within the Customer Value Practice, identifying transformative ideas and emerging trends. This role is central to producing industry-leading white papers and business cases that inspire change across the CE&S organization.