Husbandry Agent at Wilhelmsen group

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marine Industry Experience, Time Management, Customer Service, Coordination, Problem Solving, Attention to Detail, Process Improvement, Communication, Team Collaboration, Language Skills, Operational Monitoring, Expense Tracking, Complaint Management, Service Performance, Funding Management, Change Request Handling

Industry

Maritime Transportation

Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are looking for a Husbandry Agent to join our company. In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible. This position reports to the Ships Agency Husbandry Centre Team Lead. The position works closely with Port Operations, the Commercial team, and Ships Agency Credit management functions. What you will be doing: Coordination with Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area. Respond and follow up on customer enquiries. Ensure that all appointments are handled without delay and assigned correctly to responsible for service execution Ensure advance funding is remitted correctly to local agent’s bank Ensure pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call. Coordinate port calls and services effectively, including proper monitoring of the vessel and attendance to any change requests in compliance with Ships Agency Standard Operating Procedures Monitor and record expenses that arise during vessels’ port call. For global port calls, monitor the execution of the port call and work closely with Operations to ensure that we meet customers’ expectations Ensure Cash-in-Transit (Cash to Master) seamless transaction Suggest process improvements based on efficiency, productivity or cost effectiveness gains. Register and follow up complaints/non-compliances through improvement processes Attend business review meetings with customers as required and interact with the relevant stakeholders Who you are: Experience from the marine industry, preferably ships agency operations Ability to work independently and systematically Able to meet deadlines through good time management and allocation of priorities Ability and aptitude to learn is a must Training can be provided to bring the candidate up to speed with the requisite knowledge to perform the job Different language speaking individuals will be an advantage. (Cantonese, Japan, Korean) as the job requires to deal with native speaker from these countries What we offer: Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB. Work location: Manila You may submit your application to the following contact: WPS.MNL.HR@wilhelmsen.com #WPS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.

Responsibilities

The Husbandry Agent will coordinate port calls and services, ensuring efficient handling of customer inquiries and monitoring vessel attendance. They will also manage expenses and suggest process improvements to enhance service performance.