ANY QUESTIONS? PLEASE CONTACT MEGHAN ALLEN IN HR @ 1-888-240-3636

General Summary: RE Michel Company, LLC operating coast to coast with over 300 locations is currently looking for an experienced professional who is looking for the challenge of managing at our location in Onley, VA to make it a success! The ideal candidate will be responsible for overseeing daily operations, ensuring profitability, and fostering a positive work environment. Reporting to the Regional Manager, this role requires strong leadership skills, exceptional customer service, and a proactive approach to achieving sales and operational goals.

Key Responsibilities:

• Operational Leadership: Manage day-to-day operations of the branch, including sales, inventory, staffing, and administrative tasks. Continuously evaluate action plans to meet customer needs and company objectives.
• Team Development: Recruit, train, and develop branch personnel. Foster a productive team environment by providing coaching, feedback, and performance evaluations.
• Sales and Customer Service: Collaborate with sales associates to drive sales growth and maintain exceptional customer service standards. Develop and maintain customer relationships, address complaints promptly, and ensure customer satisfaction.
• Financial Management: Achieve sales and profitability goals set by corporate. Monitor expenses, manage inventory, and ensure accurate financial reporting.
• Facility Management: Ensure the branch facility meets company standards for cleanliness, safety, and security. Coordinate maintenance and repairs as needed.

Job Responsibilities:

• Uphold Corporate Mission and Value Statements.
• Prioritize “Customer First” standards and resolve customer complaints promptly.
• Maintain exceptional customer service and safety standards.
• Develop and motivate branch team members.
• Collaborate with sales associates to drive sales growth.
• Ensure accurate and timely completion of administrative tasks.
• Implement credit and collection procedures.
• Ensure regular attendance and punctuality.
• Coordinate vehicle maintenance and driver qualifications.
• Perform other duties as assigned.

Other Requirements:

• Complete knowledge of heating and cooling systems.

Key Responsibilities:

• Operational Leadership: Manage day-to-day operations of the branch, including sales, inventory, staffing, and administrative tasks. Continuously evaluate action plans to meet customer needs and company objectives.
• Team Development: Recruit, train, and develop branch personnel. Foster a productive team environment by providing coaching, feedback, and performance evaluations.
• Sales and Customer Service: Collaborate with sales associates to drive sales growth and maintain exceptional customer service standards. Develop and maintain customer relationships, address complaints promptly, and ensure customer satisfaction.
• Financial Management: Achieve sales and profitability goals set by corporate. Monitor expenses, manage inventory, and ensure accurate financial reporting.
• Facility Management: Ensure the branch facility meets company standards for cleanliness, safety, and security. Coordinate maintenance and repairs as needed

Job Responsibilities:

• Uphold Corporate Mission and Value Statements.
• Prioritize “Customer First” standards and resolve customer complaints promptly.
• Maintain exceptional customer service and safety standards.
• Develop and motivate branch team members.
• Collaborate with sales associates to drive sales growth.
• Ensure accurate and timely completion of administrative tasks.
• Implement credit and collection procedures.
• Ensure regular attendance and punctuality.
• Coordinate vehicle maintenance and driver qualifications.
• Perform other duties as assigned