Reporting to the Branch Manager, the Counter Sales Associate is responsible for providing outstanding service to new and existing customers, both in-person and over the phone.

SKILLS, ABILITIES, QUALIFICATIONS AND EXPERIENCE:

• Strong attention to detail, positive attitude, and dedication to customer service are key to success in this role.
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to work independently and as a part of a team.
• Ability to work in a fast paced environment
• Completion of secondary school education
• Minimum of 5 years of sales and/or customer service experience in the HVAC industry
• Proven track record of sales success and knowledge of HVAC parts and industry standards.
• Proficient knowledge of Microsoft Office, Excel, Word, and Sales Software
  Hours: 8:00 am to 5:00 pm Monday to Friday with Rotating Saturdays from 7:00 am -12pm
  Job Type: Full-time
  Pay: From $28.00 per hour
  Expected hours: 40 – 44 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Experience:

• HVAC: 5 years (required)

Work Location: In perso

• Provide outstanding service to new and existing customers in-person and over the phone
• Answer customer inquiries regarding product availability and pricing
• Process warranties and returns
• Ensure accurate and efficient order entry into the system
• Work with internal and external stakeholders to determine accurate pricing and lead times for orders
• Suggest substitutes to customers if a product is out of stock
• Build strong relationships with customers and coworkers
• Contact customers by phone to advise them of special deals or promotions to increase sales
• Work closely with other sales staff and Branch Manager to complete tasks in a timely and efficient manner
• Maintain accurate sales records
• Perform other duties as assigned by the Branch Manager