HVAC CSR/Dispatch Lead at R&T Yoder Plumbing Inc

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

60000.0

Posted On

15 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Titan, Customer Service, Dispatching, Scheduling, Onboarding, Communication, Attention To Detail, Project Management Assistance, Permitting, Teamwork, Customer Solutions, Material Solutions

Industry

Construction

Description

MUST HAVE AT LEAST 2 YEARS OF EXPERIENCE IN USING SERVICE TITAN IN ORDER TO APPLY. Monthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for a CSR/Dispatch Lead. The ideal candidate will be highly organized with an attention to detail, able to manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible for a variety of responsibilities including assisting with the onboarding of new customers and jobs, and scheduling of production labor. As a CSR/Dispatch Lead, you will earn a competitive wage of up to $60,000/yr, depending on experience. Plus, we offer a $300 sign-on bonus! You will also be eligible for generous benefits including health, vision, dental, life insurance, a 401(k), 2 weeks of paid time off (PTO) that increases based on time of service, 5 paid sick days, paid holidays, monthly bonus opportunities, and uniforms for qualified applicants. If this sounds like the opportunity that you've been looking for, please fill out our initial 3-minute, mobile-friendly application! Duties to include: Onboarding new customers and jobs via good phone customer service Assist Project Managers in the scheduling of field production labor Assist Technicians with job, material, and customer solutions Assist with Permitting tasks Work with the production, purchasing and management staff as a team to bring projects from conception to completion. Performs other duties as assigned. ABOUT R & T YODER ELECTRIC, INC We are a family-owned and operated business with over 20 years of experience in the Central Ohio region. We pride ourselves on our company culture here at R & T Yoder where we offer great company events for each season! Our team enjoys a spring in-service training with catered lunch and games, a summer family event, a fall bonfire/hayride, and a winter Christmas party! In addition to our fantastic company culture, we offer competitive compensation and benefits. QUALIFICATIONS At least 6 years of experience as an CSR/Administrative Assistant At least 4 years of experience in the construction industry At least 2 years of experience using Service Titan Valid driver's license and a good driving record Ability to pass a background check and drug test

Responsibilities

This role involves onboarding new customers and jobs, providing excellent phone customer service, and assisting Project Managers with scheduling field production labor. The lead will also support technicians with job and material solutions and collaborate with various staff to complete projects from start to finish.