HVAC CSR & Parts Coordinator at Seacoast Service Partners NA LLC

West Palm Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

26.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Parts Ordering, Vendor Coordination, ServiceTitan, Inventory Management, Multitasking, Microsoft Office, Communication, Organization, Purchase Order Processing, Warehouse Coordination

Industry

Facilities Services

Description

Description Comfort Zone is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field. At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth. The CSR / Parts Coordinator supports daily HVAC operations by handling customer service calls, scheduling support, parts ordering and tracking, vendor coordination, and communication between customers, technicians, and office staff. This role is ideal for someone who is organized, customer-focused, able to multitask in a fast-paced environment, and comfortable supporting field operations. What You’ll Own Answer incoming customer calls professionally and courteously Schedule service, maintenance, and installation appointments Communicate with customers regarding scheduling updates, delays, and job status Assist customers with questions regarding service, invoices, warranties, and maintenance agreements Order HVAC parts, equipment, and materials from vendors Track parts orders, backorders, delivery dates, and warranty returns Coordinate parts availability with technicians and installation teams Process purchase orders and verify pricing and quantities Maintain accurate customer, parts, and job records in ServiceTitan or company software Support dispatch and office operations as needed Assist with inventory organization and warehouse coordination Participate in on-call scheduling support when required What Success Looks Like Customers receive timely, professional communication and scheduling support Parts are ordered accurately and available for scheduled jobs Service calls and appointments are coordinated efficiently Job notes, invoices, and customer records are maintained accurately Technicians and office staff receive strong operational support Customer satisfaction remains high Multiple priorities are managed effectively in a fast-paced environment Team members communicate professionally and support one another What We Offer Competitive compensation based on experience and skill level Medical, dental, and vision insurance Paid time off and paid holidays 401(k) with company match Ongoing training and development opportunities Career growth opportunities within a growing home services platform Requirements Customer service and office coordination experience Strong communication and organizational skills Ability to multitask in a fast-paced environment Basic computer proficiency, including Microsoft Office Ability to work independently and as part of a team Professional communication and customer service skills Positive attitude and team-oriented mindset Must pass a background check and drug screening Preferred Qualifications HVAC, plumbing, electrical, or home service industry experience ServiceTitan or similar software experience Basic knowledge of HVAC parts and equipment Dispatch or scheduling experience Inventory or warehouse coordination experience Bilingual English/Spanish

Responsibilities

Manage customer service calls, scheduling, and communication between clients and technicians. Coordinate the ordering, tracking, and inventory management of HVAC parts and equipment.