HVAC Customer Technical Support Rep 3 at Johnson Controls

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Troubleshooting, Mechanical Diagnosis, Electrical Systems, Control Systems, System Commissioning, Technical Support, Customer Service, Technical Documentation, Preventive Maintenance, Equipment Validation

Industry

Industrial Machinery Manufacturing

Description

Who we are: Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission. Please visit and follow Johnson Controls linkedin for recent exciting activities. APAC Linkedin Johnson Controls APAC Linkedin Career The Power Behind Your Mission OpenBlue OpenBlue: This is How a Space Comes Alive What you will do: The Technical Support Engineer (HVAC) is responsible for providing technical assistance, troubleshooting, and support for heating, ventilation, and air conditioning systems. This role involves working closely with customers, service teams, and internal stakeholders to ensure optimal system performance, timely issue resolution, and customer satisfaction. Key Responsibilities Technical Support & Troubleshooting Provide technical support for HVAC systems including installation, maintenance, and repair Diagnose mechanical, electrical, and control system issues remotely or on-site Assist field technicians in resolving complex technical problems Analyze system performance and recommend corrective actions Customer & Service Support Respond to customer queries and service requests in a timely manner Guide customers and service teams on proper operation and maintenance of HVAC systems Maintain high levels of customer satisfaction through effective communication Installation & Commissioning Support Support HVAC system installation and commissioning activities Ensure systems are installed and configured according to technical specifications Assist in testing and validation of equipment Documentation & Reporting Maintain detailed service records, technical reports, and issue logs Prepare troubleshooting guides and technical documentation Track recurring issues and recommend preventive solutions Training & Knowledge Sharing Conduct technical training sessions for internal teams and clients Stay updated on new HVAC technologies, products, and industry standards Compliance & Safety Ensure adherence to safety standards, environmental regulations, and company policies Follow relevant codes and standards related to HVAC systems Join Johnson Controls and be part of a team that values your contributions, supports your growth, and provides a rewarding work environment. Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

Provide technical assistance and troubleshooting for HVAC systems to ensure optimal performance and customer satisfaction. Support installation, commissioning, and the creation of technical documentation and training for internal teams.