Sun Kool is a leading provider of innovative HVAC solutions, delivering top-tier service to residential and commercial clients across North Central Florida. Our commitment to excellence and customer satisfaction has earned us a stellar reputation in the industry. We are looking for a customer-oriented dispatcher. You will be responsible for providing information and scheduling appointments with accuracy and efficiency. We’re looking for someone that is patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

SKILLS

• Proven customer support experience
• Knowledge of Microsoft Office
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to work as a team
• Dispatcher experience preferred
• Bi-lingual a plus (Spanish)
  Job Type: Full-time
  Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In perso

• Manage large amounts of incoming calls while staying friendly and positive
• Make large amount of outgoing call while staying friendly and positive
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep detailed records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies