HVAC Install Coordinator at Ward Plumbing, Heating, and Air

Sylva, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Coordination, Customer Service, Sales Support, Project Execution, Liaison, Documentation, Financing Verification, Reporting, HVAC Equipment Knowledge, Supervision, Issue Resolution, Permit Management, Warranty Registration

Industry

Specialty Trade Contractors

Description

Position Summary The HVAC Install Coordinator is responsible for overseeing and coordinating both sales and installation functions to ensure seamless operations and exceptional customer service on System Replacement and Retrofits. This role manages scheduling for sales appointments and HVAC installations, supports sales personnel in closing jobs, and ensures timely and accurate project execution. The position will supervise at least one team member and act as a liaison between customers, sales, and operations teams to maintain communication and satisfaction throughout the project lifecycle. Key Responsibilities Sales Coordination Take and schedule incoming sales leads. Assist Comfort Advisors in closing jobs through calls, discussions, and walk-in support. Process all sales-related documentation and verify financing details. Act as a liaison between customers and Comfort Advisors. Generate and maintain sales reports and updates for management. Project Coordination Schedule and coordinate residential HVAC installations. Communicate with customers regarding installation dates, expectations, and preparations. Work closely with installers, warehouse staff, and suppliers to ensure timely delivery of equipment and materials. Maintain accurate records of job progress, permits, inspections, and closeout documentation. Handle scheduling changes, delays, and resolve issues promptly. Oversee administrative tasks related to installation projects, including rebates, warranty registration, and project costing. Leadership & Oversight Supervise at least one supporting team member, providing guidance and support for daily tasks. Ensure adherence to company policies and customer service standards. Participate in monthly sales meetings and contribute to process improvements. Benefits: 401(k) + company matching Health Insurance 100% company paid for employees Dental insurance option Vision insurance option Disability insurance option Employee discount Paid time off including 7 Company Holidays Professional development assistance Schedule: Day shift primarily 8:00am to 5:00pm Monday to Friday Some evenings, weekends or holidays as required Supplemental pay types: Bonus performance paid quarterly Education: Associates Degree or Higher, commensurate experience or training will be considered Experience: 2+ years of Sales and/or Project Management experience required Familiar with HVAC Equipment and products, or willing to learn License/Certification: NC Driver's License (Required) Work Location: Main Office in Sylva, NC 28779

Responsibilities

The HVAC Install Coordinator oversees and coordinates sales and installation functions for system replacements and retrofits, managing scheduling for appointments and installations to ensure seamless operations. This role also involves supporting sales personnel in closing jobs and acting as a liaison between customers, sales, and operations teams to maintain satisfaction.