Make your mark at the world’s largest HVAC company
Daikin Applied is seeking an HVAC Operations Manager - New Equipment Sales in our Jersey City office! The Operations Manager is responsible for managing sales related processes within the direct sales office (DSO). This position will lead their team in overseeing the day-to-day operations, execution of equipment, controls, parts, and services sold by the DSO, as well as work closely with the DSO’s sales leaders in coordinating the project management, order fulfillment functions and financial reporting. The District Equipment Operations Manager will manage the operations team of Estimators, Project Engineers, Sales Coordinators, and Office Administrators. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Hybrid in Jersey City, NJ

What you will do:

• Develop, implement, communicate, enforce, and evaluate policies and procedures related to presales and post-sales order fulfillment
• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
• Communicate customer issues within the operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Ensure all business units within the DSO (equipment, service, parts, and controls) have consistency and linked processes for operational excellence
• Identify and resolve operational problems to ensure minimum costs and prevent operational delays through continuous improvement
• Measure, analyze, and present monthly/annual revenue and gross margin forecasts
• Prepare year-to-date updates on performance, booking and shipments, commission statements, and backlog summaries
• Work with department managers to provide monthly reports regarding business units (forecast variances, intercompany sales, open orders)
• Support the General Manager to increase operational efficiencies across business units by analyzing trends and forecasts
• Analyze operational expenses against forecast & explain variances. Monitor profitability erosion and identify areas of focus/improvement
• Support collections efforts and assist with follow up
• Work with the General Manager and department managers to prepare an annual budget
• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practice
• Respond to vendor inquiries, reconcile vendor statements, and research/correct discrepancies
• Coordinate marketing activities and staff activities, including planning and execution of company and customer events
• Support service operations team as needed
• Manage a team of 10-12 including individual contributors team leaders with direct reports and in the project engineering, sales coordination, and estimation areas of the sales offices
• Responsible for the overall direction, coordination, and evaluation of these functions
• Ensure supervisory responsibilities are in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems

• Develop, implement, communicate, enforce, and evaluate policies and procedures related to presales and post-sales order fulfillment
• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
• Communicate customer issues within the operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Ensure all business units within the DSO (equipment, service, parts, and controls) have consistency and linked processes for operational excellence
• Identify and resolve operational problems to ensure minimum costs and prevent operational delays through continuous improvement
• Measure, analyze, and present monthly/annual revenue and gross margin forecasts
• Prepare year-to-date updates on performance, booking and shipments, commission statements, and backlog summaries
• Work with department managers to provide monthly reports regarding business units (forecast variances, intercompany sales, open orders)
• Support the General Manager to increase operational efficiencies across business units by analyzing trends and forecasts
• Analyze operational expenses against forecast & explain variances. Monitor profitability erosion and identify areas of focus/improvement
• Support collections efforts and assist with follow up
• Work with the General Manager and department managers to prepare an annual budget
• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practice
• Respond to vendor inquiries, reconcile vendor statements, and research/correct discrepancies
• Coordinate marketing activities and staff activities, including planning and execution of company and customer events
• Support service operations team as needed
• Manage a team of 10-12 including individual contributors team leaders with direct reports and in the project engineering, sales coordination, and estimation areas of the sales offices
• Responsible for the overall direction, coordination, and evaluation of these functions
• Ensure supervisory responsibilities are in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problem