HVAC Operations Manager - NY at The Singing Machine Company

Town of Mount Pleasant, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

150000.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Operations, Leadership, Customer Service, Financial Management, Team Management, Process Improvement, Safety Compliance, Inventory Management, Fleet Management, ServiceTitan, Training, Mentoring, Problem Solving, Communication, Organizational Skills, Technical Knowledge

Industry

Description

Job Title: HVAC Operations Manager Location: Thornwood, NY Compensation: Performance based - Salary bump upon meeting achievable goals. Annual potential: up to $150,000 Employment Type: Full-Time About the Role We are seeking an experienced and results-driven HVAC Operations Manager to lead our service operations in Thornwood, NY. This is a key leadership position responsible for overseeing day-to-day HVAC field operations, managing service and install teams, and ensuring exceptional customer satisfaction, profitability, and operational efficiency. As the HVAC Operations Manager, you will play a pivotal role in guiding our team, streamlining processes, and driving performance standards across service, maintenance, and installation departments. Key Responsibilities Lead and manage HVAC service and installation departments, including technicians, installers, and dispatch staff Oversee scheduling, job planning, and daily operations to ensure timely and quality service delivery Hire, train, mentor, and evaluate team members to maintain high performance and productivity Monitor KPIs and financial performance, drive profitability and process improvements Ensure compliance with all safety, licensing, and regulatory requirements Handle escalated customer issues and maintain strong client relationships Collaborate with sales, dispatch, and administrative staff to ensure smooth workflow Develop and implement SOPs to improve efficiency and service quality Maintain inventory oversight, fleet management, and tool control Stay up to date with industry trends, equipment, codes, and technology Qualifications Minimum 5–7 years of progressive experience in HVAC operations, service, or management Proven leadership skills and experience managing HVAC field teams Strong knowledge of residential and light commercial HVAC systems, codes, and best practices Ability to interpret financial reports, manage budgets, and drive KPIs Excellent communication, customer service, and organizational skills Proficient in ServiceTitan and using the iPad ServiceTitan app Valid driver’s license and clean driving record HVAC certifications and licenses are a plus What We Offer Competitive annual salary of Performance-based incentives and bonus opportunities Health plan is United Health Care - Oxford; Company pays 70% towards employee plan Paid time off, holidays, 401K, and sick leave Career advancement opportunities in a growing company Ready to lead a high-performing HVAC team and make a lasting impact in Thornwood? Apply today and take the next step in your leadership career with a company that values growth, professionalism, and excellence.

Responsibilities

The HVAC Operations Manager will lead and manage HVAC service and installation departments, ensuring timely and quality service delivery. This role involves overseeing daily operations, managing teams, and driving performance standards.