DESCRIPTION:

Founded in 1963, Olympic International is Western Canada’s leading sales provider of HVAC equipment solutions. Headquartered in North Vancouver, we’ve grown from a manufacturer’s representative to the region’s foremost HVAC solutions provider, serving British Columbia and the Yukon. We specialize in meeting the HVAC equipment needs of building owners, mechanical contractors, engineering, procurement, and construction (EPC) firms. Whether it’s for industrial, commercial, or institutional applications, our extensive HVAC knowledge and technical expertise drive our commitment to excellence.
The Olympic HVAC Parts and Supply division team is a wholesale distributor on the Northshore that supplies equipment and parts to the HVAC & Refrigeration trade. Our parts group is a fast-growing and dynamic team committed to customer service.

CUSTOMER SERVICE & PRODUCT KNOWLEDGE:

• Demonstrate professionalism in all interactions, going above and beyond to exceed customer expectations, and fostering long-lasting relationships that encourage repeat business and positive referrals.
• Deliver exceptional customer service by offering technical support, answering product inquiries, recommending HVAC parts and supplies tailored to client needs, and resolving any concerns with personalized solutions.
• Leverage in-depth product lines of HVAC parts, equipment, and industry trends.
• Maintain strong customer relationships by providing regular updates on order status, ETAs, shipping and tracking information, or alternatives for out-of-stock or discontinued products.
• Efficiently manage and prioritize customer requests for HVAC parts, equipment, and supplier inquiries across multiple channels, ensuring organized, accurate order processing and on-time delivery.
• Prepare accurate quotations and generate invoices based on customer requirements, while conducting proactive market research to ensure consistent pricing that aligns with industry trends.
• Quickly address and resolve order-related issues, including processing returns, exchanges, and warranty claims, while ensuring compliance with company policy.
• Identify and price HVAC replacement parts and materials for retrofit projects.

QUALIFICATIONS & SKILLS:

Education, Licenses and/or Certification, Experience Required

• Post-secondary degree/diploma in Business, Marketing, Supply Chain, and/or 2+ years of experience in sales or a related occupation.
• Trades experience (HVAC/Plumbing/Electrical) and Forklift experience are considered an asset.
• Strong understanding of HVAC systems with the ability to demonstrate and discuss technical details with customers.
• Proven track record in generating sales and building lasting relationships with both B2B and B2C clients (ability to demonstrate effective selling methods).
• Proficiency in processing orders, quotes, credits, and backorders using Microsoft Office tools.
• Highly effective communicator with strong verbal and written skills, complemented by excellent active listening abilities.
• Excellent problem-solving skills with the ability to swiftly resolve issues and manage multiple customer requests and orders efficiently.
• Highly motivated, adaptable, and proactive person, with a strong passion for continuous learning able to work efficiently both independently and collaboratively within a team.
• Proficient in inventory management, warehousing, and stocking procedures, with hands-on experience utilizing company-specific software platforms and infrastructure to streamline operations.
• Must have or be able to obtain a valid Class 5 driver’s license.

WHAT YOU CAN EXPECT FROM US:

Not just a job, a career opportunity! We know that talented people are essential to maintaining our success in the future. We will provide an environment where employees leverage their skills, talents, experience, and interests to grow professionally and build rewarding careers.
Olympic International is an equal-opportunity employer that values diversity, equity and inclusion. We encourage interest from individuals belonging to equity-seeking groups. We invite interested candidates to submit their RESUME to: careers@olympicinternational.com.
Job Type: Full-time
Pay: $52,000.00-$57,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift

Application question(s):

• Do you have proven track record in generating sales and building lasting relationships with clients?
• Do you have a strong understanding of HVAC systems with the ability to demonstrate and discuss technical details with customers?

Education:

• DCS / DEC (required)

Work Location: In person
Expected start date: 2025-04-2

ROLE OVERVIEW:

Inside Sales Representative will be responsible for sales of HVAC parts, equipment, and supplies over the counter/phone including order processing, pricing, providing technical information, finding solutions to customer problems in a timely manner, and assisting management with non-sales-related tasks.