REQUIREMENTS:

• Exceptional written and verbal communication skills.
• Ability to work well both independently and as part of a team.
• Detail-oriented with excellent organizational skills.
• Proficient with Microsoft Office (Word, Excel).
• Experience with ERP accounting software, to include Great Plains/WennSoft software platform is a plus.

PRIMARY ROLE

This position will provide mainstream support to the Operations of Cox-Powell Corporation by scheduling service calls and assigning work teams. The type of work involved in this position includes specialized support, technical and administrative work involving a high degree of independent judgment and action engaged in a variety of administrative activities. Work involves responsibility for making some independent decisions based upon direction of the Service Manager and knowledge of the company’s operations, policies, and procedures.
About Us: Cox-Powell Corporation is one of the largest commercial, mechanical, and electrical contractors in the Hampton Roads region. We proudly serve clients from local small businesses to Fortune 500 companies. For nearly 80 years, our presence is alive across Virginia. We specialize in Mechanical Service, Industrial heating and cooling, Special Projects, and Manufacturing. We provide an extensive benefits package including company paid life insurance along with various health and other benefit options.

ESSENTIAL DUTIES:

• Coordinates and schedules all service work
• Professionally interacts with customers and prioritizes scheduling
• Efficiently assigns and technicians to tasks, maintains on-call schedule assignments
• Ensures all calls are promptly set up and dispatched to technician devices
• Ensures calls are updated, completed, and closed daily
• Reviews call-summaries and adds inventory
• Purchases and schedules equipment and parts as needed
• Invoices completed calls
• Works in conjunction with Service Manager to resolve service or billing issues
• Reviews, approves, and posts technician hours and submits to payroll
• Prepares quotes for small repairs
• Answers incoming phone calls.
• Maintenance Contract set-ups