Mechanical Service Corporation (MSC) is a union service company and industry-leading service specialist in complex HVAC, process cooling, and building automation systems. Serving commercial, industrial, and institutional clients in the New Jersey tri-state area, MSC is recognized as one of the industry’s foremost experts in mechanical system service.
We are seeking an exceptional HVAC Service Department Manager to lead our world-class service organization and drive operational excellence across all aspects of service delivery.
Position Overview
This is a senior leadership role responsible for the complete management and strategic direction of MSC’s service department. The successful candidate will lead a team of expert technicians, drive department performance and profitability, and uphold MSC’s reputation for technical excellence and premium customer service.
Key Responsibilities

Team Leadership & Development

• Develop and lead a world-class service team, fostering technical excellence and professional growth
• Recruit, train, and retain top-tier service technicians and support staff
• Monitor and ensure that technicians meet all training objectives, education requirements, industry certifications, and licensing obligations

Quality & Customer Experience

• Oversee all service work, ensuring MSC’s rigorous quality standards for technical excellence are consistently met
• Maintain strict protocols for field safety and office responsiveness
• Champion exceptional customer experience and satisfaction
• Guide customers to enable informed decision-making regarding their equipment and systems

Financial Management & Performance

• Balance profitability objectives with MSC’s commitment to technical excellence and customer guidance
• Maintain accountability for Service Department financial performance and profitability
• Establish and achieve billing targets while ensuring invoice accuracy and completeness
• Optimize production hours and allocate appropriate time for ongoing technician training

Leadership & Problem Resolution

• Lead decisively through service department challenges and conflicts
• Effectively resolve issues involving internal teams, customers, vendors, and other external stakeholders
• Champion MSC’s culture of superior craftsmanship, technical prowess, and trusted client advisement

Requirements

• 10+ years of progressive leadership experience in commercial service operations
• Working knowledge in HVAC, process cooling, and building automation systems
• Proven track record of P&L management and departmental financial accountability
• Strong background in team leadership, development, and retention
• Exceptional problem-solving and conflict resolution skills
• Proficiency in business management software and Microsoft Office (Word, Excel, Outlook)
• Bachelor’s degree in Mechanical Engineering, Business, or related field preferred

What We Offer

• Salary range: $110,000 to $130,000
• Comprehensive benefits package including employer-subsidized health insurance
• 401(k) with company match
• Paid time off and professional development opportunities
• Long-term and short-term disability insurance
• Opportunity to lead an industry-recognized team and shape the future of a growing organization

Our Culture
At MSC, we prioritize the quality of our final product, technical excellence, and customer education over purely transactional relationships. While financial performance is important, our fundamental driver is delivering unparalleled technical solutions and service that our clients can depend on.
MSC is an equal opportunity employer committed to creating an inclusive environment for all employees

Please refer the Job description for details