HVAC Service Manager at Harwich Port Heating and Cooling

Harwich, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

120000.0

Posted On

20 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Management, Technician Supervision, Customer Service, Sales Lead Generation, Budget Monitoring, Technical Support, Recruitment, Training and Coaching, Fleet Maintenance, Project Estimation, Quality Control, Communication Skills, Leadership, Organization, Computer Skills, Refrigeration Systems

Industry

Construction

Description

Description The HVAC Service Manager is an instrumental part of the leadership team and heads the HVAC Division in technician supervision and customer service. As a leader, the HVAC Service Manager will strive for division growth, improve division processes, proactively manage supplier relationships, lead and coach field personnel, create reports, streamline process and provide excellent customer service to our loyal customer base. RESPONSIBILIITIES/DUTIES The HVAC Service Manager directs daily operations of the HVAC Division by successfully performing the following responsibilities: Generate sales leads; and promotes and develops maintenance/service agreements; and generates job estimates Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations Maintains priority on customer service excellence Recruits and trains HVAC technicians as required to meet workload demands, and company or customer expectations Supervises and directs the HVAC technicians Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity Responsible for HVAC technicians’ performance and for setting improvement goals per company requirements Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions Conducts group and one-on-one meetings with technicians Develops and monitors budgets, goals and objectives to insure departmental profitability Reviews work orders, invoices and time reports for accuracy, to optimize cash flow Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met Ensures that all company/department policies are being followed by all HVAC technicians Manages the fleet maintenance program Keeps current with latest factory OEM training on current products, and coordinates HVAC technician training Work with other departmental managers to meet company and departmental goals and objectives Requirements The HVAC Service Manager should possess: Excellent customer service and sales skills Five years HVAC Management related experience Exhibit an in-depth understanding of HVAC and refrigeration systems Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions Excellent leadership skills to enhance team productivity Excellent verbal and written communication skills Highly organized with the ability to handle multiple tasks and assignments Strong computer skills Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today Have a professional appearance; a top performer and strong closer who can instill pride of workmanship in himself and in others Valid driver’s license Ability and willingness to work occasional nights, weekends and holidays as required

Responsibilities

The HVAC Service Manager leads the HVAC division by supervising technicians, managing daily operations, and ensuring high-quality customer service. Key duties include generating sales leads, managing budgets, and coordinating training and fleet maintenance.