WE ARE CURRENTLY HIRING!

If you are interested in possibly joining our team in the near future, please submit your information today. Get a head start against the competition!
To learn more about R.F. Ohl, please visit our website: http://www.rfohl.com/

JOB DESCRIPTION

The HVAC Service Manager is responsible for the day-to-day management of the HVAC team, HVAC vehicle fleet, warehouse inventory, and customer satisfaction. Ideal candidates will have knowledge of HVAC equipment, codes, and proper installation procedures.

REQUIREMENTS:

• 5 years of HVAC field experience.
• EPA Certified
• Valid Pennsylvania driver’s license.
• High school diploma or equivalent.
• Ability to use computers, emails, and electronic documents.
• Ability to explain technical information to non-technical customers.

RESPONSIBILITIES:

• Monitor HVAC team members performance.
• Coordinate with customer service and sales teams.
• Directly manage the service and installation of HVAC products.
• Keep current with the industry technology.
• Respond to customer questions and problems in a timely manner.
• Obtain and maintain required certifications.
• Daily service and install scheduling.
• Provide technical advice when needed.
• Maintain accurate HVAC parts inventory.

DUTIES:

• Knowledge of HVAC codes and proper application; knowledge of proper electrical and HVAC safety.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations with internal and external customers.
• Ability to thrive in a fast-paced, customer-focused work environment; ability to balance workload with your team and customers’ needs.
• Ability to establish rapport with customers.
• Ability to maintain confidentiality and use discretion with information.
• Ability to read and understand documents such as policy manuals, safety rules, and procedure manuals.
• Ability to write routine reports and correspondence.
• Must have strong math skills.
• Ability to utilize common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Ability to take timely action to effectively solve problems, using established policies and procedures.