HVAC Service Technician at Edelman Heating, Cooling, Plumbing, Electric & Solar

Freeport, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

21.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Service, Residential Heating, Air Conditioning Systems, Electrical Systems, Plumbing Systems, Customer Service, Safety Compliance, Tool Operation, ServiceTitan Usage, Maintenance Inspections, Communication Skills, Problem Solving, NATE Certification Readiness, EPA Certification Readiness, Driving Safety

Industry

Building Construction

Description

Description Position Title: Maintenance Technician – Level 1 Classification: Non-Exempt, Full-time, Hourly Pay Range: $18 - $21 per hour Reports To: Service Manager Expected Hours to Work: Flexible work Schedule including weekdays and weekends, 8:00am – 8:00pm Position Summary: To assist in providing maintenance and service calls on residential heating and air conditioning, electrical, and plumbing systems according to company standards providing the customer with a high- quality experience. Benefits: Health Insurance through Health Alliance - Edelman Covers a portion of the premium. Vision and Dental Insurance through MetLife A group life insurance policy worth $25,000. No cost to the employee. Voluntary benefits through MetLife: Short-Term Disability, Accident, Critical Illness, Hospital Indemnity, and Voluntary Life. Retirement through Vanguard. You can choose a Roth 401k or Traditional 401k, Edelman will match up to 4%. Edelman Loyalty Program. Runs for 50 years. Earn bonuses the longer you stay with Edelman. Access Perks - Find discounts to restaurants, shops, hotels, resorts, and theme parks. Requirements Responsibilities: Maintain a professional appearance and attitude at all times. Arrive promptly at scheduled jobsites and follow dispatch instructions. Operate company vehicles safely and comply with traffic laws. Report any problems with tools, equipment, or vehicles promptly. Communicate with customers and collect payments as directed. Assist in gathering information for replacement needs and scheduling estimate appointments. Educate customers about residential planned maintenance agreements, additional products, and replacement options following company guidelines. Develop basic knowledge of electrical, HVAC, and plumbing principles, service tools, and customer service skills. Perform filter changes and basic repairs on residential gas furnace, air conditioning systems, toilets, sinks, and drains. Conduct Confidence Club inspections and perform basic upgrades/repairs on identified items during maintenance inspections. Install Edelman accessories. Complete all service-related forms accurately in ServiceTitan. Attend required training programs as set by the company. Perform other duties as assigned. Requirements: Must pass drug and background screens Valid driver’s license and insurable through company insurance carrier Able to communicate clearly in English both verbally and in writing Ability to work with tools used in the job in a safe manner Training Requirements: Basic understanding of electrical principles and ability to read schematics Completion of 14-day HVAC, Plumbing, and Electrical Basics training program Completion of Service Titan Navigation Training Completion of Edelman Confidence Club process training Completion of Generac Air-Cooled prerequisite training Nate Ready to Work Exam Physical Requirements: Ability to work in various environmental conditions. Reach, bend, stoop, walk, sit, crawl, squat as necessary. Lift and carry objects, including heavy equipment up to 100 pounds. Use of tools and equipment such as hand tools and ladders. Vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus Must be able to speak and hear. Comfortable working in small or confined spaces Position Specific Standards: Effective communication skills. Commitment to continuous learning and professional development Customer-focused approach High standards for quality and work Strong safety awareness Achievements Required to Advance to Level 2 Service Technician: Pass EPA Certification Pass NATE Core Exam Hit KPIs for three consecutive months. Recommendation for advancement from Field Supervisor Completion of Required Ride-alongs Completion of Required Call Counts Completion of Trainings Required for Level 2

Responsibilities

The technician will assist in providing maintenance and service calls for residential heating, air conditioning, electrical, and plumbing systems, ensuring high-quality customer experiences. Responsibilities include performing basic repairs, filter changes, conducting inspections, and educating customers on maintenance agreements and replacement options.