HVAC Technical Support Representative at Gensco Inc

Meridian, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC technical support, Equipment installation, Service and repair, Technical training, Customer service, Time management, Organizational skills, Communication skills, MS Office, Problem solving, Field site visits, Technical liaison

Industry

Wholesale

Description

Gensco currently has an amazing opportunity available to join our Technical Services Team serving in Boise, Idaho as an HVAC Technical Support Representative! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you! This position will be based out of Boise, Idaho and will require some travel. Summary * The ideal candidate for this position will provide technical support and training for equipment sold by Gensco by offering guidance on installation, service, and repair to Customer’s technicians in the field and Gensco Team Members. * This person will be proactive, self-motivated, able to recognize issues and resolve or escalate appropriately. * Act as a liaison between the factory and Gensco Customers and Team Members on technical matters about the equipment sold by Gensco Duties and Responsibilities * Provide technical knowledge about the equipment sold by Gensco to Customers and Team Members via phone, email, text, and field site visit * Provide consultation to Customers on the technical aspects of equipment installation, service, and repair * Act as a liaison between the factory and Gensco Customers and Team Members on technical matters about equipment sold by Gensco * Strong attention to detail, excellent time management, strong people skills, and organizational skills * Proficient in MS Office (Word, Excel, PowerPoint) and other software Skills and Qualifications * 2-year degree and/or equivalent work experience required * 5+ years of related work experience and excellent technical knowledge of HVAC industry preferred * Customer service-oriented approach, respond to requests with a sense of urgency * Excellent driving record * Strong attention to detail, excellent time management and organizational skills * Strong people skills, recognizes when to use formal or informal approach * Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately * Able to operate personal computer, proficient in MS Office products (Word, Excel, PowerPoint), and other software. * Able to work sitting or standing and to move freely throughout the facility * Able to lift and carry equipment and supplies as necessary * Able to travel as required Qualifications Comprehensive and competitive benefits package includes: * Healthcare coverage of medical, dental and vision available first of the month following date of hire * Discretionary Profit Sharing * 401(k) Retirement Plan * Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays * Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours) * Tuition reimbursement for 2-year and 4-year degree programs * Life Insurance, Voluntary Supplemental Life Insurance * Long-Term Disability, Voluntary Short-Term Disability * Employee Assistance Program

Responsibilities

Provide technical support, training, and guidance on HVAC equipment installation, service, and repair to customers and team members. Act as a liaison between the factory and customers regarding technical matters.