HVAC Technical Support Specialist
HVAC Technical Support Specialist – Journeyman Refrigeration Certified
Location: Edmonton, AB (with travel across Alberta)
Salary: $75,000–$95,000/year + Bonus
Schedule: Full-Time Monday–Friday
Position Type: Permanent Office-Based with Field Travel as Required
Ready to trade your tools for a different challenge? Your years of field experience are invaluable here!! Help technicians navigate tough problems, from phone to in-person. Show case your expertise while saving your body the wear and tear of all those roof tops and ladders!
About the Role
This is not an IT role. We’re looking for a licensed Journeyman Refrigeration Mechanic who’s spent years on the tools and is now ready to transition into a support-based office role—one where you use your deep technical knowledge to help other technicians succeed.
You’ll provide real-world troubleshooting help, walk contractors through complex installs, commission systems, and deliver critical support over the phone, email, Teams, and (when needed) in person. You’ll still get to roll up your sleeves now and then, just not every day.
This role is based in Edmonton, with travel across Alberta as needed (fully reimbursed). You may occasionally support the Calgary office.

QUALIFICATIONS

✅ What You Bring

• Journeyman Refrigeration Mechanic ticket (MUST HAVE)
• 5+ years of HVAC field experience
• Strong understanding of wiring, controls, and electronics
• Excellent communication and people skills
• Experience mentoring apprentices or providing training is a major plus*
• Comfortable with computers, Microsoft Office, and video call platforms
• Valid driver’s license and reliable vehicle (travel reimbursed)
• Bonus if you have: VRF/VRV experience, AutoCAD familiarity, First Aid/Fall Protection/Forklift tickets

SUMMARY

✉️ Apply Now
This is your chance to stay in HVAC, save your body, and still make a real impact.
Send your resume to renee.paul@randstad.ca with subject line: HVAC Technical Support Specialist
Or apply directly to this posting.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

What You’ll Do

• Be the go-to expert for field techs and contractors needing support
• Help troubleshoot issues with VRF/VRV systems, installations, controls, and electronics
• Guide commissioning and service work remotely or on-site
• Host and support technical training sessions via Teams or in-person
• Collaborate with sales and engineering teams to resolve product-related issues
• Use Microsoft Office (Word, Excel, Outlook) and other tools for documentation