Let’s unpack this – Who are we?
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com.

OTHER

• Hybrid position.
• Approximately 20% travel annually. Travel primarily during spring and fall training seasons.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry and messaging.
• Maintains proficiency in vendor computer systems.
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

QUALIFICATIONS

• High School diploma or GED equivalent and some formal training in education or related field.
• 5 or more years’ experience with HVAC and related functions.
• Ability to develop and deliver technical training materials.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in education or related field.
• 5 or more years’ experience with HVAC and related functions.
• 5 or more years’ teaching experience.

PHYSICAL REQUIREMENTS

• Office / Administrative.
• 7-10 hours worked per day; up to 40-43 hours worked per week.
• Bending 1-3 hours per day.
• Lifting / carrying up to 10 pounds 0-1 hours per day.
• Reviewing documents 1-5 hours per day.
• Sitting 3-8 hours per day.
• Standing 3-6 hours per day.
• Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Using fingers, hands, and arms to perform office / computer work 6-8 hours per day.
• Using hearing to talk, listen, and use phones 1-6 hours per day.
• Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day.
• Walking 3-6 hours per day.
  

  MunchsSuppl

• Customer Interaction
• Develops, maintains, and updates technical training materials, educational platforms, and tools utilized in both classroom settings and the company’s Learning Management System (LMS).
• Delivers exceptional customer service by responding promptly to inquiries and ensuring timely resolution or appropriate escalation of issues, followed by effective and efficient follow-up.
• Handles customer communications via phone, email, and fax with professionalism, courtesy, and a commitment to service excellence.
• Establishes and sustains positive, professional relationships with customers and vendors, consistently representing the company with integrity.
• Conducts all customer interactions in alignment with the company’s high ethical standards and commitment to professionalism.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a cooperative approach and maintaining a solutions-oriented mindset in all interactions.