Established in 2012, Hisense Canada’s product strategy is to steadily introduce a full range of electronics and appliances into the Canadian market. This includes a complete line of consumer electronics, home appliances, home comfort products.
At Hisense Canada, we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team.
For our continuously growing business, we are currently looking for a HVAC Technical Training and Services Manager to be based at our Mississauga office.

EDUCATION & EXPERIENCE:

· 5+ years of experience in the HVAC industry.
· Must be a licensed Refrigeration and Air Conditioning Systems Mechanic (Inter-provincial).
· Experience as a trainer in the HVAC industry an asset.

· Maintain an expert-level knowledge of the Mini Split AC & Light Commercial AC product portfolio.
· Lead training programs in the office and field for internal and external parties, including but not limited to distributors, wholesalers, retailers, and contractors as required to ensure up-to-date knowledge.
· Manage HVAC service escalations and technical support.
· Provide telephone, email, and in-person technical support internally and externally with a level of professionalism consistent with the company’s expectations.
· Provide ongoing technical advice and guidance on complex and unique issues related to products/systems.
· Solve complex technical problems in the field for preferred customers or escalated situations.
· Manage parts inventory and inquiries related to parts.
· From time to time, perform equipment start-ups and repair of Hisense HVAC products.
· Analyze and collect information pertaining to equipment quality issues, following up internally and externally to reduce return rate and/or loss.
· Manage, motivate, and coach our business partners and customers to ensure they are performing at or above the necessary standards.
· Collect quality issues/data, provide internal feedback, and follow up with solutions and improvement plans.
· Ensure accuracy of documentation and customer records is maintained, inputting details into various software programs used by Hisense, including but not limited to, Salesforce, Microsoft Teams, GRS, and SAP.
· Additional duties as directed by your manager and/or the leadership team.