Hwb Assistant

• Hours: 25 per week, Monday to Friday, 10am until 3pm (which may be extended for an optional unpaid break of up to 30 minutes). Flexibility on start and finish times to support a work-life balance, incorporating our public opening times of 09:30am - 4:30pm.
• Location: Blaenau Gwent
• Salary: £22,667.15 per annum, pro-rated
• Contract: Permanent, workplace based

All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Purpose of the Post: Our Hwb Assistant’s are pivotal in ensuring that all people contacting Cyfannol find us friendly, helpful and professional. With an Assistant based in each Hwb, you will be part of a team, working together to ensure that people reaching out to Cyfannol for support, due to experiences of Violence Against Women, Domestic Abuse or sexual violence (VAWDASV) have an accessible, seamless and compassionate experience. You will also provide a valuable administrative service to team members and help ensure that our Hwb’s are well maintained, organised and safe.

SPECIFIC RESPONSIBILITIES

• Collaborate with team members to deliver high quality, specialist, trauma informed VAWDASV services.
• Provide a warm welcome and a responsive service to all people visiting or contacting the Hwb whether in person/phone/email.
• Provide professional visitors and contractors the information they need, redirecting them or escorting them to where they need to be in the building
• Provide for the immediate comfort needs of people visiting us in person and seeking our support (for example offer refreshments, toilets, toys and conversation whilst they wait)
• Provide initial, low-level support to people seeking our services, whether in person/phone/email this may include:
• Finding out what we can do to help.
• Offering information on our services (including those in other Hwb areas)
• Offering information about and signposting to external services and community resources.
• Completing and submitted referral forms with the person.
• Booking appointments with a Hwb Support Worker or other team member, when a full needs assessment is required
• Contribute to ensuring the people we support have regular opportunities to provide feedback to improve services and experience.
• Provide a tidy, organised and informative Hwb (in particular – manage the information boards, leaflet stands and refreshment areas)
• Assist in setting up the assessment, counselling and trainings room ready for appointments, meetings, training or events.
• Manage incoming donations, in line with current needs and agreed processes.
• Provide people with encouragement to access the Hwb’s resources, including our donations of clothes, toiletries and food, and where available washing machines and shower facilities.
• Assist the support workers when required, with for example MARAC research or managing waiting lists.

ADMINISTRATIVE RESPONSIBILITIES

• Collaborate and keep in touch with all Cyfannol’s Hwb Assistants and Hwb Support Workers to ensure consistency of approach, sharing of information and resources, daily peer support, phone cover, and wider cover during absences.
• Manage the in-coming/out-going post.
• Manage external requests for room booking.
• Manage the stock control related to stationery, consumables, cleaning products and other items/equipment.
• Assist Cyfannol’s Domestic Assistant/external cleaners by for example, dealing with remedial cleaning when they are not available and putting on the washing machine at the end of the day.
• Assist team members when requested with general administrative support (such as photocopying, bookings, updating our Case Management and other systems)